End of support notice: On March 31, 2027, AWS will end support for AWS Service Management Connector. After March 31, 2027, you will no longer be able to access the AWS Service Management Connector console or AWS Service Management Connector resources. For more information, see [AWS Service Management Connector end of support](https://docs.aws.amazon.com/smc/latest/ag/smc-end-of-support.html). 

# Validating AWS Systems Manager Change Manager integration in ServiceNow
<a name="sn-config-change-mgr-validate"></a>

This section describes how to validate AWS Systems Manager Change Manager integration in ServiceNow.

**To view AWS Systems Manager Change templates**

1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (standard user interface view).

1. In the navigator, enter **AWS Service Management Connector**.

1. To show a list of all synched Change templates, choose **Change Templates** under **Systems Manager**.

**To view Systems Manager Change Request**

1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (standard user interface view).

1. In the navigator, enter **AWS Service Management Connector**.

1. To show a list of all synched Change Requests created from ServiceNow, choose **Change Requests** under **Systems Manager**.

1. Choose a Change Request to open the record.

**To view AWS Systems Manager Change Request Ops Items**

1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (standard user interface view).

1. In the navigator, enter **AWS Service Management Connector**.

1. To show a list of all synched Change Requests created from ServiceNow, choose **Change Request Ops Items **under **Systems Manager**.

1. Choose an Ops Item to open the record.

**To create AWS Systems Manager Change Manager change**

1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (standard user interface view).

1. In the navigator, enter **Change**. Then choose **Create New** to view the various Change options.

1. Choose **Create AWS Systems Manager Change Manager Change: Make changes to AWS resources using Change Manager Templates**.

1. Choose the runbook you want to execute and complete all the required fields.

1. Choose **Submit** to create a ServiceNow Change Request.

1. Choose **Request Approval** to send approval requests to members of the Assignment group.

   After change approval, it moves to a *Scheduled state*.

1. Choose **Implement**.

1. Scroll to the bottom and view Change Tasks under related lists to view the Change task associated with Automation Execution.

   After the Change Execution is complete, the change moves to a *Closed state*.

**To view AWS CloudTrail events for the Change execution**

This procedure requires you to create and configure AWS CloudTrail Lake on AWS and configure the Lake name on the AWS Systems Manager Change Manager system properties in ServiceNow

1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (standard user interface view).

1. In the navigator, enter**AWS Service Management Connector**.

1. To show a list of all synched Change Requests created from ServiceNow, choose **Change Requests** under **AWS Systems Manager**.

1. Choose a Change Request to open the record.

1. Use UI Action, **Sync CloudTrail Events**, to start the synchronization of events.

1. Choose the same Change Request to reopen the record. 

1. Scroll to the bottom of the Change Request form and use **CloudTrail Events** related list to review the events of the Change execution.