End of support notice: On March 31, 2027, AWS will end support for AWS Service Management Connector. After March 31, 2027, you will no longer be able to access the AWS Service Management Connector console or AWS Service Management Connector resources. For more information, see [AWS Service Management Connector end of support](https://docs.aws.amazon.com/smc/latest/ag/smc-end-of-support.html). 

# Enabling the Support request type in the Jira Customer Portal
<a name="customer-portal-sup"></a>

The connector enables registered Atlassian site internal customers and Jira agents to create and manage Support cases using the Jira Service Management (JSM) Customer portal. The Customer Portal does not require Jira Agent permissions. 

**To enable the Support case request type in Jira Customer Portal**

1. Log in to your Atlassian site as an administrator.

1. Select the desired **Project**. 

1. In the navigation panel, choose **Project Settings**. 

1. On the **Portal Settings** page, choose the **Portal groups** tab. 

1. 
   + To use an existing group, choose **Add request** from within the existing group, and then choose **Support Case** from the available options. 
   + To create a new group, choose **Create group** and then enter the **Group name**. For example, **Support Requests**. Then, choose **Add request form** and choose **Support Case** from the available options. 

1. (Optional) Add a **CC email address** to the case. 

   1. Navigate to the **Project Settings** page and then choose the **Request types** tab. 

   1. Choose the **Unassigned** tab and then choose **Support Case**. 

   1. Choose the **Support Case CC Emails** field and move it from the right side panel into the **Request type** fields list.

   1. (Optional) Organize the field order as desired. 

   1. Choose **Save**.