# Troubleshooting
Troubleshooting

 When you experience issues related to performing an action specific to AWS Security Incident Response, consult the topics in this section. 

 An ERROR is a status of an operation denoting a fault in some or all of the operations. Alternatively, you receive warnings when an issue occurs but the task still completes. 

**Topics**
+ [

# Issues
](issues.md)
+ [

# Errors
](errors.md)
+ [

# Support
](support.md)

# Issues
Issues

 **Not sending requests from the correct context.** 

 All calls to AWS Security Incident Response APIs must originate from an IAM principal in the service delegated administrator or membership account. Ensure that you are operating from the correct IAM principal in the AWS account that is your organization's AWS Security Incident Response delegated administrator or membership account. 

# Errors
Errors

 **AccessDeniedException** 

 You do not have sufficient access to perform this action. 

 Please work with your AWS administrator to ensure that you have permission to assume an IAM Role in your AWS Security Incident Response delegated administrator or membership account. Also check the role has a an IAM policy that permits the requested action. For more information see [AWS Security Incident Response IAM](https://docs.aws.amazon.com/security-ir/latest/userguide/identity-and-access-management.html). 

 **ConflictException** 

 The request causes an inconsistent state. 

 Please check that any case attachment file names or default response team members that you have specified are unique. Also check that your AWS Security Incident Response service membership has not already been configured. Open the Security Incident Response console at https://console.aws.amazon.com/security-ir/ and navigate to `Membership Details`. 

 **InternalServerException** 

 An unexpected error occurred during the processing of the request. Please try again in a few minutes. If the issue persists, [raise a case with Support](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html). 

 **ResourceNotFoundException** 

 The request references a resource that does not exist. 

 One or more of the resources specified in your request does not exist. Please check that all given resource ARNs or IDs are correct. This applies to AWS Organizations IDs, account IDs, IAM roles, memberships, cases, response team members, cases, case responders, case attachments, and case comments. 

 **ThrottlingException** 

 The request was denied due to request throttling. 

 Too many requests have been made by your IAM principal to that API function in a specified period. Wait a minute and try again. If the issue persists, please consider implementing an exponential backoff and retry algorithm. 

 **ValidationException** 

 The input fails to satisfy the constraints specified by an AWS service. 

 One or more of the data fields in your request did not meet validation and/or logical combination requirements. Please check that all resource ARNs complete, and that text values meet size and format constraints from the [AWS Security Incident Response API Reference Guide](https://docs.aws.amazon.com/security-ir/latest/APIReference/Welcome.html). Also check that any value updates are permitted. For example, changing a case from AWS supported to self-managed is not possible. 

# Support
Support

 If you need additional assistance, contact [Support Center](https://console.aws.amazon.com/support/home#/) for troubleshooting purposes. Please have the following information available: 
+  The AWS Region that you used 
+  The AWS account ID of the membership 
+  Your source content, if applicable and available 
+  Any other details about the problem that might assist with troubleshooting