Communication best practices
Effective communication accelerates incident resolution. Follow these practices when working with AWS Security Incident Response engineers:
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Respond promptly to information requests from your Security Incident Response engineer
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Provide complete information even if you're uncertain about its relevance
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Ask questions if you don't understand a recommendation or need clarification
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Update the case with any new developments or changes to the incident
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Designate a primary contact from your team to coordinate with Security Incident Response engineers
Important
If AWS Security Incident Response engineers don't receive a response to critical information requests within 5 business days, we work toward case closure. You can reopen a case if new information becomes available.
