# Appendix A: Points of contact and critical information
<a name="appendix"></a>

 Complete the following table and provide it to your AWS account team before deployment. This information enables AWS SIRT to reach the right people quickly during a security event. 


**IR and SOC Personnel Contact Information**  

| Entry | IR \$1 SOC Personnel: Role, Name, Email | Primary, Secondary Escalation Contacts | Internal, Known CIDR Ranges | External, Known CIDR Ranges | Additional Cloud Service Providers | Working AWS Regions | DNS Server IPs (if other than Amazon Route 53 Resolver) | VPN \$1 Remote Access Solutions and IPs | Critical Application Names \$1 Account Numbers | Uncommon Ports Commonly Used | EDR \$1 AV \$1 Vulnerability Management Tools Used | IDP \$1 Locations | 
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | 
| 1 | SOC Commander, John Smith, jsmith@example.com | Primary | 10.0.0.0/16 | 5.5.60.0/20 (Azure) | Azure | us-east-1, us-east-2 | N/A | Direct Connect, Public VIF 116.32.8.7 | Nginx Webserver (Example Critical) \$1 1234567890 | 8080 | CrowdStrike Falcon | Entra, Azure | 

**To submit this inforamtion, complete the following steps:**

1. Complete the preceding metadata table with your environment information.

1. Create an [AWS Support case](https://repost.aws/knowledge-center/get-aws-technical-support) with the following details:
   + **Case type:** Technical
   + **Service:** Security Incident Response
   + **Category:** Other

1. Attach the completed metadata table to the case.