CreateCaseRequest Class | AWS SDK for .NET Version 4

Container for the parameters to the CreateCase operation. Creates a case in the Amazon Web Services Support Center. This operation is similar to how you create a case in the Amazon Web Services Support Center Create Case page.

The Amazon Web Services Support API doesn't support requesting service limit increases. You can submit a service limit increase in the following ways:

Submit a request from the Amazon Web Services Support Center Create Case page.
Use the Service Quotas RequestServiceQuotaIncrease operation.

Amazon Web Services Support automatically redacts sensitive information from support cases to protect your data. The following information is replaced with [REDACTED_BY_Amazon Web Services] and is not stored:

Amazon Web Services secret keys - The complete key is replaced. Example: [REDACTED_BY_Amazon Web Services]
Private keys - The complete key is replaced. Example: [REDACTED_BY_Amazon Web Services]
Credit card numbers - The number is redacted, but the last 4 digits remain. Example: [REDACTED_BY_Amazon Web Services]-7016

This sensitive information is never required by Amazon Web Services Support.

A successful CreateCase request returns a Amazon Web Services Support case number. You can use the DescribeCases operation and specify the case number to get existing Amazon Web Services Support cases. After you create a case, use the AddCommunicationToCase operation to add additional communication or attachments to an existing case.

The caseId is separate from the displayId that appears in the Amazon Web Services Support Center. Use the DescribeCases operation to get the displayId.

You must have an Amazon Web Services Business Support+, Amazon Web Services Enterprise Support, or Amazon Web Services Unified Operations plan to use the Amazon Web Services Support API. If you're in an Amazon Web Services Region that doesn't offer one of these Amazon Web Services Support plans, or if you haven't transitioned to one of these plans, you can use the Amazon Web Services Support API with a Business, Enterprise On-Ramp, or Enterprise Support plan.
If you call the Amazon Web Services Support API from an account that doesn't have an Amazon Web Services Business Support+, Amazon Web Services Enterprise Support, or Amazon Web Services Unified Operations plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support.

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Inheritance Hierarchy

System.Object
  Amazon.Runtime.AmazonWebServiceRequest
    Amazon.AWSSupport.AmazonAWSSupportRequest
      Amazon.AWSSupport.Model.CreateCaseRequest

Namespace: Amazon.AWSSupport.Model
Assembly: AWSSDK.AWSSupport.dll
Version: 3.x.y.z

Syntax

public class CreateCaseRequest : AmazonAWSSupportRequest
         IAmazonWebServiceRequest

The CreateCaseRequest type exposes the following members

Constructors

	Name	Description
	CreateCaseRequest()

Properties

Name	Type	Description
AttachmentSetId	System.String	Gets and sets the property AttachmentSetId. The ID of a set of one or more attachments for the case. Create the set by using the AddAttachmentsToSet operation. Each attachment in the set must be 5 MB or smaller. To attach files larger than 5 MB, use `uploadIds`.
CategoryCode	System.String	Gets and sets the property CategoryCode. The category of problem for the support case. You also use the DescribeServices operation to get the category code for a service. Each Amazon Web Services service defines its own set of category codes.
CcEmailAddresses	System.Collections.Generic.List<System.String>	Gets and sets the property CcEmailAddresses. A list of email addresses that Amazon Web Services Support copies on case correspondence. Amazon Web Services Support identifies the account that creates the case when you specify your Amazon Web Services credentials in an HTTP POST method or use the Amazon Web Services SDKs. Starting with version 4 of the SDK this property will default to null. If no data for this property is returned from the service the property will also be null. This was changed to improve performance and allow the SDK and caller to distinguish between a property not set or a property being empty to clear out a value. To retain the previous SDK behavior set the AWSConfigs.InitializeCollections static property to true.
CommunicationBody	System.String	Gets and sets the property CommunicationBody. The communication body text that describes the issue. This text appears in the Description field on the Amazon Web Services Support Center Create Case page.
DryRun	System.Nullable<System.Boolean>	Gets and sets the property DryRun. Specifies whether to validate the request without actually creating the case. When set to `true`, the request is validated but no case is created, and the operation returns a `DryRunOperationException`. When omitted or set to `false`, the request runs normally.
IssueType	System.String	Gets and sets the property IssueType. The type of issue for the case. You can specify `customer-service` or `technical`. If you don't specify a value, the default is `technical`.
Language	System.String	Gets and sets the property Language. The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") , Chinese ("zh"), Spanish ("es"), Portuguese ("pt"), French ("fr"), Korean (“ko”), and Turkish ("tr"). You must specify the ISO 639-1 code for the `language` parameter if you want support in that language.
ServiceCode	System.String	Gets and sets the property ServiceCode. The code for the Amazon Web Services service. You can use the DescribeServices operation to get the possible `serviceCode` values.
SeverityCode	System.String	Gets and sets the property SeverityCode. A value that indicates the urgency of the case. This value determines the response time according to your service level agreement with Amazon Web Services Support. You can use the DescribeSeverityLevels operation to get the possible values for `severityCode`. For more information, see SeverityLevel and Choosing a Severity in the Amazon Web Services Support User Guide. The availability of severity levels depends on the support plan for the Amazon Web Services account.
Subject	System.String	Gets and sets the property Subject. The title of the support case. The title appears in the Subject field on the Amazon Web Services Support Center Create Case page.
UploadIds	System.Collections.Generic.List<System.String>	Gets and sets the property UploadIds. A list of upload IDs that identify attachments to add to the case. Each `uploadId` is returned by the GetAttachmentUploadLinks operation. The upload must reach the `attachment-ready` state by calling CompleteAttachmentUpload before it can be passed here. Use `uploadIds` to attach files of any supported size, including files larger than 5 MB. Starting with version 4 of the SDK this property will default to null. If no data for this property is returned from the service the property will also be null. This was changed to improve performance and allow the SDK and caller to distinguish between a property not set or a property being empty to clear out a value. To retain the previous SDK behavior set the AWSConfigs.InitializeCollections static property to true.

Version Information

.NET:
Supported in: 8.0 and newer, Core 3.1

.NET Standard:
Supported in: 2.0

.NET Framework:
Supported in: 4.7.2 and newer