HistoricalMetric Class | AWS SDK for .NET V3

Contains information about a historical metric.

Inheritance Hierarchy

System.Object
Amazon.Connect.Model.HistoricalMetric

Namespace: Amazon.Connect.Model
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z

Syntax

public class HistoricalMetric

The HistoricalMetric type exposes the following members

Constructors

	Name	Description
	HistoricalMetric()

Properties

Name	Type	Description
Name	Amazon.Connect.HistoricalMetricName	Gets and sets the property Name. The name of the metric. Following is a list of each supported metric mapped to the UI name, linked to a detailed description in the Amazon Connect Administrator Guide. ABANDON_TIME Unit: SECONDS Statistic: AVG UI name: Average queue abandon time AFTER_CONTACT_WORK_TIME Unit: SECONDS Statistic: AVG UI name: After contact work time API_CONTACTS_HANDLED Unit: COUNT Statistic: SUM UI name: API contacts handled AVG_HOLD_TIME Unit: SECONDS Statistic: AVG UI name: Average customer hold time CALLBACK_CONTACTS_HANDLED Unit: COUNT Statistic: SUM UI name: Callback contacts handled CONTACTS_ABANDONED Unit: COUNT Statistic: SUM UI name: Contacts abandoned CONTACTS_AGENT_HUNG_UP_FIRST Unit: COUNT Statistic: SUM UI name: Contacts agent hung up first CONTACTS_CONSULTED Unit: COUNT Statistic: SUM UI name: Contacts consulted CONTACTS_HANDLED Unit: COUNT Statistic: SUM UI name: Contacts handled CONTACTS_HANDLED_INCOMING Unit: COUNT Statistic: SUM UI name: Contacts handled incoming CONTACTS_HANDLED_OUTBOUND Unit: COUNT Statistic: SUM UI name: Contacts handled outbound CONTACTS_HOLD_ABANDONS Unit: COUNT Statistic: SUM UI name: Contacts hold disconnect CONTACTS_MISSED Unit: COUNT Statistic: SUM UI name: AGENT_NON_RESPONSE CONTACTS_QUEUED Unit: COUNT Statistic: SUM UI name: Contacts queued CONTACTS_TRANSFERRED_IN Unit: COUNT Statistic: SUM UI name: Contacts transferred in CONTACTS_TRANSFERRED_IN_FROM_QUEUE Unit: COUNT Statistic: SUM UI name: Contacts transferred out queue CONTACTS_TRANSFERRED_OUT Unit: COUNT Statistic: SUM UI name: Contacts transferred out CONTACTS_TRANSFERRED_OUT_FROM_QUEUE Unit: COUNT Statistic: SUM UI name: Contacts transferred out queue HANDLE_TIME Unit: SECONDS Statistic: AVG UI name: Average handle time INTERACTION_AND_HOLD_TIME Unit: SECONDS Statistic: AVG UI name: Average agent interaction and customer hold time INTERACTION_TIME Unit: SECONDS Statistic: AVG UI name: Average agent interaction time OCCUPANCY Unit: PERCENT Statistic: AVG UI name: Occupancy QUEUE_ANSWER_TIME Unit: SECONDS Statistic: AVG UI name: Average queue answer time QUEUED_TIME Unit: SECONDS Statistic: MAX UI name: Minimum flow time SERVICE_LEVEL You can include up to 20 SERVICE_LEVEL metrics in a request. Unit: PERCENT Statistic: AVG Threshold: For `ThresholdValue`, enter any whole number from 1 to 604800 (inclusive), in seconds. For `Comparison`, you must enter `LT` (for "Less than"). UI name: Service level X
Statistic	Amazon.Connect.Statistic	Gets and sets the property Statistic. The statistic for the metric.
Threshold	Amazon.Connect.Model.Threshold	Gets and sets the property Threshold. The threshold for the metric, used with service level metrics.
Unit	Amazon.Connect.Unit	Gets and sets the property Unit. The unit for the metric.

Version Information

.NET:
Supported in: 8.0 and newer, Core 3.1

.NET Standard:
Supported in: 2.0

.NET Framework:
Supported in: 4.5 and newer, 3.5