Information about the overall participant interactions at the contact level.
Inheritance Hierarchy
Namespace: Amazon.Connect.Model
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
Syntax
public class ChatContactMetrics
The ChatContactMetrics type exposes the following members
Constructors
| Name | Description | |
|---|---|---|
|
ChatContactMetrics() |
Properties
| Name | Type | Description | |
|---|---|---|---|
|
|
AgentFirstResponseTimeInMillis | System.Int64 |
Gets and sets the property AgentFirstResponseTimeInMillis. The time for an agent to respond after obtaining a chat contact. |
|
|
AgentFirstResponseTimestamp | System.DateTime |
Gets and sets the property AgentFirstResponseTimestamp. The agent first response timestamp for a chat contact. |
|
|
ConversationCloseTimeInMillis | System.Int64 |
Gets and sets the property ConversationCloseTimeInMillis. The time it took for a contact to end after the last customer message. |
|
|
ConversationTurnCount | System.Int32 |
Gets and sets the property ConversationTurnCount. The number of conversation turns in a chat contact, which represents the back-and-forth exchanges between customer and other participants. |
|
|
MultiParty | System.Boolean |
Gets and sets the property MultiParty. A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this contact. |
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TotalBotMessageLengthInChars | System.Int32 |
Gets and sets the property TotalBotMessageLengthInChars. The total number of characters from bot and automated messages on a chat contact. |
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TotalBotMessages | System.Int32 |
Gets and sets the property TotalBotMessages. The total number of bot and automated messages on a chat contact. |
|
|
TotalMessages | System.Int32 |
Gets and sets the property TotalMessages. The number of chat messages on the contact. |
Version Information
.NET:
Supported in: 8.0 and newer, Core 3.1
.NET Standard:
Supported in: 2.0
.NET Framework:
Supported in: 4.5 and newer, 3.5