AWS SDK Version 3 for .NET
API Reference

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Information about the agent who accepted the contact.

Inheritance Hierarchy

System.Object
  Amazon.Connect.Model.AgentInfo

Namespace: Amazon.Connect.Model
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z

Syntax

C# 
public class AgentInfo

The AgentInfo type exposes the following members

Constructors

NameDescription
Public Method AgentInfo()

Properties

NameTypeDescription
Public Property AcceptedByAgentTimestamp System.DateTime

Gets and sets the property AcceptedByAgentTimestamp.

The timestamp when the contact was accepted by the agent.

Public Property AfterContactWorkDuration System.Int32

Gets and sets the property AfterContactWorkDuration.

The difference in time, in whole seconds, between AfterContactWorkStartTimestamp and AfterContactWorkEndTimestamp.

Public Property AfterContactWorkEndTimestamp System.DateTime

Gets and sets the property AfterContactWorkEndTimestamp.

The date and time when the agent ended After Contact Work for the contact, in UTC time. In cases when agent finishes doing AfterContactWork for chat contacts and switches their activity status to offline or equivalent without clearing the contact in CCP, discrepancies may be noticed for AfterContactWorkEndTimestamp.

Public Property AfterContactWorkStartTimestamp System.DateTime

Gets and sets the property AfterContactWorkStartTimestamp.

The date and time when the agent started doing After Contact Work for the contact, in UTC time.

Public Property AgentInitiatedHoldDuration System.Int32

Gets and sets the property AgentInitiatedHoldDuration.

The total hold duration in seconds initiated by the agent.

Public Property AgentPauseDurationInSeconds System.Int32

Gets and sets the property AgentPauseDurationInSeconds.

Agent pause duration for a contact in seconds.

Public Property Capabilities Amazon.Connect.Model.ParticipantCapabilities

Gets and sets the property Capabilities.

Public Property ConnectedToAgentTimestamp System.DateTime

Gets and sets the property ConnectedToAgentTimestamp.

The timestamp when the contact was connected to the agent.

Public Property DeviceInfo Amazon.Connect.Model.DeviceInfo

Gets and sets the property DeviceInfo.

Information regarding Agent’s device.

Public Property HierarchyGroups Amazon.Connect.Model.HierarchyGroups

Gets and sets the property HierarchyGroups.

The agent hierarchy groups for the agent.

Public Property Id System.String

Gets and sets the property Id.

The identifier of the agent who accepted the contact.

Public Property PreviewEndTimestamp System.DateTime

Gets and sets the property PreviewEndTimestamp.

The timestamp when the agent finished previewing the contact.

Public Property StateTransitions System.Collections.Generic.List<Amazon.Connect.Model.StateTransition>

Gets and sets the property StateTransitions.

List of StateTransition for a supervisor.

Version Information

.NET:
Supported in: 8.0 and newer, Core 3.1

.NET Standard:
Supported in: 2.0

.NET Framework:
Supported in: 4.5 and newer, 3.5