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Gets metric data from the specified Amazon Connect instance.
GetMetricDataV2 offers more features than GetMetricData,
the previous version of this API. It has new metrics, offers filtering at a metric
level, and offers the ability to filter and group data by channels, queues, routing
profiles, agents, and agent hierarchy levels. It can retrieve historical data for
the last 3 months, at varying intervals. It does not support agent queues.
For a description of the historical metrics that are supported by GetMetricDataV2
and GetMetricData, see Metrics
definitions in the Amazon Connect Administrator Guide.
When you make a successful API request, you can expect the following metric values in the response:
Metric value is null: The calculation cannot be performed due to divide by zero or insufficient data
Metric value is a number (including 0) of defined type: The number provided is the calculation result
MetricResult list is empty: The request cannot find any data in the system
The following guidelines can help you work with the API:
Each dimension in the metric response must contain a value
Each item in MetricResult must include all requested metrics
If the response is slow due to large result sets, try these approaches:
Narrow the time range of your request
Add filters to reduce the amount of data returned
For .NET Core this operation is only available in asynchronous form. Please refer to GetMetricDataV2Async.
Namespace: Amazon.Connect
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
public abstract GetMetricDataV2Response GetMetricDataV2( GetMetricDataV2Request request )
Container for the necessary parameters to execute the GetMetricDataV2 service method.
| Exception | Condition |
|---|---|
| InternalServiceException | Request processing failed because of an error or failure with the service. |
| InvalidParameterException | One or more of the specified parameters are not valid. |
| InvalidRequestException | The request is not valid. |
| ResourceNotFoundException | The specified resource was not found. |
| ThrottlingException | The throttling limit has been exceeded. |
.NET Framework:
Supported in: 4.5 and newer, 3.5