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Associates a queued contact with an agent.
Use cases
Following are common uses cases for this API:
Programmatically assign queued contacts to available users.
Leverage the IAM context key connect:PreferredUserArn to restrict contact association
to specific preferred user.
Important things to know
Use this API with chat, email, and task contacts. It does not support voice contacts.
Use it to associate contacts with users regardless of their current state, including custom states. Ensure your application logic accounts for user availability before making associations.
It honors the IAM context key connect:PreferredUserArn to prevent unauthorized
contact associations.
It respects the IAM context key connect:PreferredUserArn to enforce authorization
controls and prevent unauthorized contact associations. Verify that your IAM policies
are properly configured to support your intended use cases.
The service quota Queues per routing profile per instance applies to manually assigned queues, too. For more information about this quota, see Amazon Connect quotas in the Amazon Connect Administrator Guide.
Endpoints: See Amazon Connect endpoints and quotas.
For .NET Core this operation is only available in asynchronous form. Please refer to AssociateContactWithUserAsync.
Namespace: Amazon.Connect
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
public virtual AssociateContactWithUserResponse AssociateContactWithUser( AssociateContactWithUserRequest request )
Container for the necessary parameters to execute the AssociateContactWithUser service method.
| Exception | Condition |
|---|---|
| AccessDeniedException | You do not have sufficient permissions to perform this action. |
| InternalServiceException | Request processing failed because of an error or failure with the service. |
| InvalidParameterException | One or more of the specified parameters are not valid. |
| InvalidRequestException | The request is not valid. |
| ResourceNotFoundException | The specified resource was not found. |
| ThrottlingException | The throttling limit has been exceeded. |
.NET Framework:
Supported in: 4.5 and newer, 3.5