DESCRIBECREATECASEOPTIONS()`¶

About DescribeCreateCaseOptions¶

Returns a list of CreateCaseOption types along with the corresponding supported hours and language availability. You can specify the language categoryCode, issueType and serviceCode used to retrieve the CreateCaseOptions.

You must have an Amazon Web Services Business Support+, Amazon Web Services Enterprise Support, or Amazon Web Services Unified Operations plan to use the Amazon Web Services Support API. If you're in an Amazon Web Services Region that doesn't offer one of these Amazon Web Services Support plans, or if you haven't transitioned to one of these plans, you can use the Amazon Web Services Support API with a Business, Enterprise On-Ramp, or Enterprise Support plan.
If you call the Amazon Web Services Support API from an account that doesn't have an Amazon Web Services Business Support+, Amazon Web Services Enterprise Support, or Amazon Web Services Unified Operations plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support.

Method Signature¶

METHODS /AWS1/IF_SUP~DESCRIBECREATECASEOPTIONS
  IMPORTING
    !IV_ISSUETYPE TYPE /AWS1/SUPISSUETYPE OPTIONAL
    !IV_SERVICECODE TYPE /AWS1/SUPSERVICECODE2 OPTIONAL
    !IV_LANGUAGE TYPE /AWS1/SUPLANGUAGE OPTIONAL
    !IV_CATEGORYCODE TYPE /AWS1/SUPCATEGORYCODE OPTIONAL
    !IV_DRYRUN TYPE /AWS1/SUPNULLABLEBOOLEANTYPE OPTIONAL
  RETURNING
    VALUE(OO_OUTPUT) TYPE REF TO /aws1/cl_supdsccrecaseoptsrsp
  RAISING
    /AWS1/CX_SUPDRYRUNOPEXCEPTION
    /AWS1/CX_SUPINTERNALSERVERERR
    /AWS1/CX_SUPTHROTTLINGEX
    /AWS1/CX_SUPCLIENTEXC
    /AWS1/CX_SUPSERVEREXC
    /AWS1/CX_RT_TECHNICAL_GENERIC
    /AWS1/CX_RT_SERVICE_GENERIC.

IMPORTING¶

Required arguments:¶

`iv_issuetype` `TYPE /AWS1/SUPISSUETYPE` `/AWS1/SUPISSUETYPE`¶

The type of issue for the case. You can specify customer-service or technical. If you don't specify a value, the default is technical.

`iv_servicecode` `TYPE /AWS1/SUPSERVICECODE2` `/AWS1/SUPSERVICECODE2`¶

The code for the Amazon Web Services service. You can use the DescribeServices operation to get the possible serviceCode values.

`iv_language` `TYPE /AWS1/SUPLANGUAGE` `/AWS1/SUPLANGUAGE`¶

The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") , Chinese ("zh"), Spanish ("es"), Portuguese ("pt"), French ("fr"), Korean (“ko”), and Turkish ("tr"). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

`iv_categorycode` `TYPE /AWS1/SUPCATEGORYCODE` `/AWS1/SUPCATEGORYCODE`¶

The category of problem for the support case. You also use the DescribeServices operation to get the category code for a service. Each Amazon Web Services service defines its own set of category codes.

Optional arguments:¶

`iv_dryrun` `TYPE /AWS1/SUPNULLABLEBOOLEANTYPE` `/AWS1/SUPNULLABLEBOOLEANTYPE`¶

Specifies whether to validate the request without actually returning case option data. When set to true, the request is validated but no options are returned, and the operation returns a DryRunOperationException. When omitted or set to false, the request runs normally.

RETURNING¶

`oo_output` `TYPE REF TO /aws1/cl_supdsccrecaseoptsrsp` `/AWS1/CL_SUPDSCCRECASEOPTSRSP`¶

Examples¶

Syntax Example¶

This is an example of the syntax for calling the method. It includes every possible argument and initializes every possible value. The data provided is not necessarily semantically accurate (for example the value "string" may be provided for something that is intended to be an instance ID, or in some cases two arguments may be mutually exclusive). The syntax shows the ABAP syntax for creating the various data structures.

DATA(lo_result) = lo_client->describecreatecaseoptions(
  iv_categorycode = |string|
  iv_dryrun = ABAP_TRUE
  iv_issuetype = |string|
  iv_language = |string|
  iv_servicecode = |string|
).

This is an example of reading all possible response values

lo_result = lo_result.
IF lo_result IS NOT INITIAL.
  lv_validatedlanguageavaila = lo_result->get_languageavailability( ).
  LOOP AT lo_result->get_communicationtypes( ) into lo_row.
    lo_row_1 = lo_row.
    IF lo_row_1 IS NOT INITIAL.
      lv_type = lo_row_1->get_type( ).
      LOOP AT lo_row_1->get_supportedhours( ) into lo_row_2.
        lo_row_3 = lo_row_2.
        IF lo_row_3 IS NOT INITIAL.
          lv_starttime = lo_row_3->get_starttime( ).
          lv_endtime = lo_row_3->get_endtime( ).
        ENDIF.
      ENDLOOP.
      LOOP AT lo_row_1->get_dateswithoutsupport( ) into lo_row_4.
        lo_row_5 = lo_row_4.
        IF lo_row_5 IS NOT INITIAL.
          lv_validateddatetime = lo_row_5->get_startdatetime( ).
          lv_validateddatetime = lo_row_5->get_enddatetime( ).
        ENDIF.
      ENDLOOP.
    ENDIF.
  ENDLOOP.
ENDIF.

/AWS1/IF_SUP=>DESCRIBECREATECASEOPTIONS()¶