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/AWS1/IF_QQC=>UPDATEQUICKRESPONSE()

About UpdateQuickResponse

Updates an existing Amazon Q in Connect quick response.

Method Signature

METHODS /AWS1/IF_QQC~UPDATEQUICKRESPONSE
  IMPORTING
    !IV_KNOWLEDGEBASEID TYPE /AWS1/QQCUUIDORARN OPTIONAL
    !IV_QUICKRESPONSEID TYPE /AWS1/QQCUUIDORARN OPTIONAL
    !IV_NAME TYPE /AWS1/QQCQUICKRESPONSENAME OPTIONAL
    !IO_CONTENT TYPE REF TO /AWS1/CL_QQCQUICKRSPDATAPVDR OPTIONAL
    !IV_CONTENTTYPE TYPE /AWS1/QQCQUICKRESPONSETYPE OPTIONAL
    !IO_GROUPINGCONFIGURATION TYPE REF TO /AWS1/CL_QQCGROUPINGCONF OPTIONAL
    !IV_REMOVEGROUPINGCONF TYPE /AWS1/QQCBOOLEAN OPTIONAL
    !IV_DESCRIPTION TYPE /AWS1/QQCQUICKRESPONSEDESC OPTIONAL
    !IV_REMOVEDESCRIPTION TYPE /AWS1/QQCBOOLEAN OPTIONAL
    !IV_SHORTCUTKEY TYPE /AWS1/QQCSHORTCUTKEY OPTIONAL
    !IV_REMOVESHORTCUTKEY TYPE /AWS1/QQCBOOLEAN OPTIONAL
    !IV_ISACTIVE TYPE /AWS1/QQCBOOLEAN OPTIONAL
    !IT_CHANNELS TYPE /AWS1/CL_QQCCHANNELS_W=>TT_CHANNELS OPTIONAL
    !IV_LANGUAGE TYPE /AWS1/QQCLANGUAGECODE OPTIONAL
  RETURNING
    VALUE(OO_OUTPUT) TYPE REF TO /aws1/cl_qqcupdatequickrsprsp
  RAISING
    /AWS1/CX_QQCACCESSDENIEDEX
    /AWS1/CX_QQCCONFLICTEXCEPTION
    /AWS1/CX_QQCPRECONDFAILEDEX
    /AWS1/CX_QQCRESOURCENOTFOUNDEX
    /AWS1/CX_QQCUNAUTHORIZEDEX
    /AWS1/CX_QQCVALIDATIONEX
    /AWS1/CX_QQCCLIENTEXC
    /AWS1/CX_QQCSERVEREXC
    /AWS1/CX_RT_TECHNICAL_GENERIC
    /AWS1/CX_RT_SERVICE_GENERIC.

IMPORTING

Required arguments:

iv_knowledgebaseid TYPE /AWS1/QQCUUIDORARN /AWS1/QQCUUIDORARN

The identifier of the knowledge base. Can be either the ID or the ARN. URLs cannot contain the ARN.

iv_quickresponseid TYPE /AWS1/QQCUUIDORARN /AWS1/QQCUUIDORARN

The identifier of the quick response.

Optional arguments:

iv_name TYPE /AWS1/QQCQUICKRESPONSENAME /AWS1/QQCQUICKRESPONSENAME

The name of the quick response.

io_content TYPE REF TO /AWS1/CL_QQCQUICKRSPDATAPVDR /AWS1/CL_QQCQUICKRSPDATAPVDR

The updated content of the quick response.

iv_contenttype TYPE /AWS1/QQCQUICKRESPONSETYPE /AWS1/QQCQUICKRESPONSETYPE

The media type of the quick response content.

  • Use application/x.quickresponse;format=plain for quick response written in plain text.

  • Use application/x.quickresponse;format=markdown for quick response written in richtext.

io_groupingconfiguration TYPE REF TO /AWS1/CL_QQCGROUPINGCONF /AWS1/CL_QQCGROUPINGCONF

The updated grouping configuration of the quick response.

iv_removegroupingconf TYPE /AWS1/QQCBOOLEAN /AWS1/QQCBOOLEAN

Whether to remove the grouping configuration of the quick response.

iv_description TYPE /AWS1/QQCQUICKRESPONSEDESC /AWS1/QQCQUICKRESPONSEDESC

The updated description of the quick response.

iv_removedescription TYPE /AWS1/QQCBOOLEAN /AWS1/QQCBOOLEAN

Whether to remove the description from the quick response.

iv_shortcutkey TYPE /AWS1/QQCSHORTCUTKEY /AWS1/QQCSHORTCUTKEY

The shortcut key of the quick response. The value should be unique across the knowledge base.

iv_removeshortcutkey TYPE /AWS1/QQCBOOLEAN /AWS1/QQCBOOLEAN

Whether to remove the shortcut key of the quick response.

iv_isactive TYPE /AWS1/QQCBOOLEAN /AWS1/QQCBOOLEAN

Whether the quick response is active.

it_channels TYPE /AWS1/CL_QQCCHANNELS_W=>TT_CHANNELS TT_CHANNELS

The Amazon Connect contact channels this quick response applies to. The supported contact channel types include Chat.

iv_language TYPE /AWS1/QQCLANGUAGECODE /AWS1/QQCLANGUAGECODE

The language code value for the language in which the quick response is written. The supported language codes include de_DE, en_US, es_ES, fr_FR, id_ID, it_IT, ja_JP, ko_KR, pt_BR, zh_CN, zh_TW

RETURNING

oo_output TYPE REF TO /aws1/cl_qqcupdatequickrsprsp /AWS1/CL_QQCUPDATEQUICKRSPRSP

Domain /AWS1/RT_ACCOUNT_ID
Primitive Type NUMC

Examples

Syntax Example

This is an example of the syntax for calling the method. It includes every possible argument and initializes every possible value. The data provided is not necessarily semantically accurate (for example the value "string" may be provided for something that is intended to be an instance ID, or in some cases two arguments may be mutually exclusive). The syntax shows the ABAP syntax for creating the various data structures.

DATA(lo_result) = lo_client->updatequickresponse(
  io_content = new /aws1/cl_qqcquickrspdatapvdr( |string| )
  io_groupingconfiguration = new /aws1/cl_qqcgroupingconf(
    it_values = VALUE /aws1/cl_qqcgroupingvalues_w=>tt_groupingvalues(
      ( new /aws1/cl_qqcgroupingvalues_w( |string| ) )
    )
    iv_criteria = |string|
  )
  it_channels = VALUE /aws1/cl_qqcchannels_w=>tt_channels(
    ( new /aws1/cl_qqcchannels_w( |string| ) )
  )
  iv_contenttype = |string|
  iv_description = |string|
  iv_isactive = ABAP_TRUE
  iv_knowledgebaseid = |string|
  iv_language = |string|
  iv_name = |string|
  iv_quickresponseid = |string|
  iv_removedescription = ABAP_TRUE
  iv_removegroupingconf = ABAP_TRUE
  iv_removeshortcutkey = ABAP_TRUE
  iv_shortcutkey = |string|
).

This is an example of reading all possible response values

lo_result = lo_result.
IF lo_result IS NOT INITIAL.
  lo_quickresponsedata = lo_result->get_quickresponse( ).
  IF lo_quickresponsedata IS NOT INITIAL.
    lv_arn = lo_quickresponsedata->get_quickresponsearn( ).
    lv_uuid = lo_quickresponsedata->get_quickresponseid( ).
    lv_arn = lo_quickresponsedata->get_knowledgebasearn( ).
    lv_uuid = lo_quickresponsedata->get_knowledgebaseid( ).
    lv_quickresponsename = lo_quickresponsedata->get_name( ).
    lv_quickresponsetype = lo_quickresponsedata->get_contenttype( ).
    lv_quickresponsestatus = lo_quickresponsedata->get_status( ).
    lv_timestamp = lo_quickresponsedata->get_createdtime( ).
    lv_timestamp = lo_quickresponsedata->get_lastmodifiedtime( ).
    lo_quickresponsecontents = lo_quickresponsedata->get_contents( ).
    IF lo_quickresponsecontents IS NOT INITIAL.
      lo_quickresponsecontentpro = lo_quickresponsecontents->get_plaintext( ).
      IF lo_quickresponsecontentpro IS NOT INITIAL.
        lv_quickresponsecontent = lo_quickresponsecontentpro->get_content( ).
      ENDIF.
      lo_quickresponsecontentpro = lo_quickresponsecontents->get_markdown( ).
      IF lo_quickresponsecontentpro IS NOT INITIAL.
        lv_quickresponsecontent = lo_quickresponsecontentpro->get_content( ).
      ENDIF.
    ENDIF.
    lv_quickresponsedescriptio = lo_quickresponsedata->get_description( ).
    lo_groupingconfiguration = lo_quickresponsedata->get_groupingconfiguration( ).
    IF lo_groupingconfiguration IS NOT INITIAL.
      lv_groupingcriteria = lo_groupingconfiguration->get_criteria( ).
      LOOP AT lo_groupingconfiguration->get_values( ) into lo_row.
        lo_row_1 = lo_row.
        IF lo_row_1 IS NOT INITIAL.
          lv_groupingvalue = lo_row_1->get_value( ).
        ENDIF.
      ENDLOOP.
    ENDIF.
    lv_shortcutkey = lo_quickresponsedata->get_shortcutkey( ).
    lv_genericarn = lo_quickresponsedata->get_lastmodifiedby( ).
    lv_boolean = lo_quickresponsedata->get_isactive( ).
    LOOP AT lo_quickresponsedata->get_channels( ) into lo_row_2.
      lo_row_3 = lo_row_2.
      IF lo_row_3 IS NOT INITIAL.
        lv_channel = lo_row_3->get_value( ).
      ENDIF.
    ENDLOOP.
    lv_languagecode = lo_quickresponsedata->get_language( ).
    LOOP AT lo_quickresponsedata->get_tags( ) into ls_row_4.
      lv_key = ls_row_4-key.
      lo_value = ls_row_4-value.
      IF lo_value IS NOT INITIAL.
        lv_tagvalue = lo_value->get_value( ).
      ENDIF.
    ENDLOOP.
  ENDIF.
ENDIF.