UPDATETRAFFICDISTRIBUTION()`¶

About UpdateTrafficDistribution¶

Updates the traffic distribution for a given traffic distribution group.

When you shift telephony traffic, also shift agents and/or agent sign-ins to ensure they can handle the calls in the other Region. If you don't shift the agents, voice calls will go to the shifted Region but there won't be any agents available to receive the calls.

The SignInConfig distribution is available only on a default TrafficDistributionGroup (see the IsDefault parameter in the TrafficDistributionGroup data type). If you call UpdateTrafficDistribution with a modified SignInConfig and a non-default TrafficDistributionGroup, an InvalidRequestException is returned.

For more information about updating a traffic distribution group, see Update telephony traffic distribution across Amazon Web Services Regions in the Amazon Connect Administrator Guide.

Method Signature¶

METHODS /AWS1/IF_CNT~UPDATETRAFFICDISTRIBUTION
  IMPORTING
    !IV_ID TYPE /AWS1/CNTTRFDISTRIBUTIONGRID00 OPTIONAL
    !IO_TELEPHONYCONFIG TYPE REF TO /AWS1/CL_CNTTELEPHONYCONFIG OPTIONAL
    !IO_SIGNINCONFIG TYPE REF TO /AWS1/CL_CNTSIGNINCONFIG OPTIONAL
    !IO_AGENTCONFIG TYPE REF TO /AWS1/CL_CNTAGENTCONFIG OPTIONAL
  RETURNING
    VALUE(OO_OUTPUT) TYPE REF TO /aws1/cl_cntuptrfdistributio01
  RAISING
    /AWS1/CX_CNTACCESSDENIEDEX
    /AWS1/CX_CNTINTERNALSERVICEEX
    /AWS1/CX_CNTINVALIDREQUESTEX
    /AWS1/CX_CNTRESOURCECONFLICTEX
    /AWS1/CX_CNTRESOURCENOTFOUNDEX
    /AWS1/CX_CNTTHROTTLINGEX
    /AWS1/CX_CNTCLIENTEXC
    /AWS1/CX_CNTSERVEREXC
    /AWS1/CX_RT_TECHNICAL_GENERIC
    /AWS1/CX_RT_SERVICE_GENERIC.

IMPORTING¶

Required arguments:¶

`iv_id` `TYPE /AWS1/CNTTRFDISTRIBUTIONGRID00` `/AWS1/CNTTRFDISTRIBUTIONGRID00`¶

The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.

Optional arguments:¶

`io_telephonyconfig` `TYPE REF TO /AWS1/CL_CNTTELEPHONYCONFIG` `/AWS1/CL_CNTTELEPHONYCONFIG`¶

The distribution of traffic between the instance and its replica(s).

`io_signinconfig` `TYPE REF TO /AWS1/CL_CNTSIGNINCONFIG` `/AWS1/CL_CNTSIGNINCONFIG`¶

The distribution that determines which Amazon Web Services Regions should be used to sign in agents in to both the instance and its replica(s).

`io_agentconfig` `TYPE REF TO /AWS1/CL_CNTAGENTCONFIG` `/AWS1/CL_CNTAGENTCONFIG`¶

The distribution of agents between the instance and its replica(s).

RETURNING¶

`oo_output` `TYPE REF TO /aws1/cl_cntuptrfdistributio01` `/AWS1/CL_CNTUPTRFDISTRIBUTIO01`¶

Domain /AWS1/RT_ACCOUNT_ID

Primitive Type NUMC

Examples¶

Syntax Example¶

This is an example of the syntax for calling the method. It includes every possible argument and initializes every possible value. The data provided is not necessarily semantically accurate (for example the value "string" may be provided for something that is intended to be an instance ID, or in some cases two arguments may be mutually exclusive). The syntax shows the ABAP syntax for creating the various data structures.

DATA(lo_result) = lo_client->updatetrafficdistribution(
  io_agentconfig = new /aws1/cl_cntagentconfig(
    it_distributions = VALUE /aws1/cl_cntdistribution=>tt_distributionlist(
      (
        new /aws1/cl_cntdistribution(
          iv_percentage = 123
          iv_region = |string|
        )
      )
    )
  )
  io_signinconfig = new /aws1/cl_cntsigninconfig(
    it_distributions = VALUE /aws1/cl_cntsignindistribution=>tt_signindistributionlist(
      (
        new /aws1/cl_cntsignindistribution(
          iv_enabled = ABAP_TRUE
          iv_region = |string|
        )
      )
    )
  )
  io_telephonyconfig = new /aws1/cl_cnttelephonyconfig(
    it_distributions = VALUE /aws1/cl_cntdistribution=>tt_distributionlist(
      (
        new /aws1/cl_cntdistribution(
          iv_percentage = 123
          iv_region = |string|
        )
      )
    )
  )
  iv_id = |string|
).

This is an example of reading all possible response values

lo_result = lo_result.
IF lo_result IS NOT INITIAL.
ENDIF.

/AWS1/IF_CNT=>UPDATETRAFFICDISTRIBUTION()¶