/AWS1/IF_CNT=>UPDATEROUTINGPFLCONCURRENCY()

About UpdateRoutingProfileConcurrency

Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.

Method Signature

METHODS /AWS1/IF_CNT~UPDATEROUTINGPFLCONCURRENCY
  IMPORTING
    !IV_INSTANCEID TYPE /AWS1/CNTINSTANCEID OPTIONAL
    !IV_ROUTINGPROFILEID TYPE /AWS1/CNTROUTINGPROFILEID OPTIONAL
    !IT_MEDIACONCURRENCIES TYPE /AWS1/CL_CNTMEDIACONCURRENCY=>TT_MEDIACONCURRENCIES OPTIONAL
  RAISING
    /AWS1/CX_CNTINTERNALSERVICEEX
    /AWS1/CX_CNTINVALIDPARAMETEREX
    /AWS1/CX_CNTINVALIDREQUESTEX
    /AWS1/CX_CNTRESOURCENOTFOUNDEX
    /AWS1/CX_CNTTHROTTLINGEX
    /AWS1/CX_CNTCLIENTEXC
    /AWS1/CX_CNTSERVEREXC
    /AWS1/CX_RT_TECHNICAL_GENERIC
    /AWS1/CX_RT_SERVICE_GENERIC.

IMPORTING

Required arguments:

iv_instanceid TYPE /AWS1/CNTINSTANCEID /AWS1/CNTINSTANCEID

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

iv_routingprofileid TYPE /AWS1/CNTROUTINGPROFILEID /AWS1/CNTROUTINGPROFILEID

The identifier of the routing profile.

it_mediaconcurrencies TYPE /AWS1/CL_CNTMEDIACONCURRENCY=>TT_MEDIACONCURRENCIES TT_MEDIACONCURRENCIES

The channels that agents can handle in the Contact Control Panel (CCP).

Examples

Syntax Example

This is an example of the syntax for calling the method. It includes every possible argument and initializes every possible value. The data provided is not necessarily semantically accurate (for example the value "string" may be provided for something that is intended to be an instance ID, or in some cases two arguments may be mutually exclusive). The syntax shows the ABAP syntax for creating the various data structures.

lo_client->updateroutingpflconcurrency(
  it_mediaconcurrencies = VALUE /aws1/cl_cntmediaconcurrency=>tt_mediaconcurrencies(
    (
      new /aws1/cl_cntmediaconcurrency(
        io_crosschannelbehavior = new /aws1/cl_cntcrosschannelbehav( |string| )
        iv_channel = |string|
        iv_concurrency = 123
      )
    )
  )
  iv_instanceid = |string|
  iv_routingprofileid = |string|
).