UPDATEPARTICIPANTROLECONFIG()`¶

About UpdateParticipantRoleConfig¶

Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness. You can set four timers:

Customer idle timeout
Customer auto-disconnect timeout
Agent idle timeout
Agent auto-disconnect timeout

For more information about how chat timeouts work, see Set up chat timeouts for human participants.

Method Signature¶

METHODS /AWS1/IF_CNT~UPDATEPARTICIPANTROLECONFIG
  IMPORTING
    !IV_INSTANCEID TYPE /AWS1/CNTINSTANCEID OPTIONAL
    !IV_CONTACTID TYPE /AWS1/CNTCONTACTID OPTIONAL
    !IO_CHANNELCONFIGURATION TYPE REF TO /AWS1/CL_CNTUPPARTICIPANTROL01 OPTIONAL
  RETURNING
    VALUE(OO_OUTPUT) TYPE REF TO /aws1/cl_cntupparticipantrol02
  RAISING
    /AWS1/CX_CNTACCESSDENIEDEX
    /AWS1/CX_CNTINTERNALSERVICEEX
    /AWS1/CX_CNTINVALIDPARAMETEREX
    /AWS1/CX_CNTINVALIDREQUESTEX
    /AWS1/CX_CNTRESOURCENOTFOUNDEX
    /AWS1/CX_CNTTHROTTLINGEX
    /AWS1/CX_CNTCLIENTEXC
    /AWS1/CX_CNTSERVEREXC
    /AWS1/CX_RT_TECHNICAL_GENERIC
    /AWS1/CX_RT_SERVICE_GENERIC.

IMPORTING¶

Required arguments:¶

`iv_instanceid` `TYPE /AWS1/CNTINSTANCEID` `/AWS1/CNTINSTANCEID`¶

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

`iv_contactid` `TYPE /AWS1/CNTCONTACTID` `/AWS1/CNTCONTACTID`¶

The identifier of the contact in this instance of Amazon Connect.

`io_channelconfiguration` `TYPE REF TO /AWS1/CL_CNTUPPARTICIPANTROL01` `/AWS1/CL_CNTUPPARTICIPANTROL01`¶

The Amazon Connect channel you want to configure.

RETURNING¶

`oo_output` `TYPE REF TO /aws1/cl_cntupparticipantrol02` `/AWS1/CL_CNTUPPARTICIPANTROL02`¶

Domain /AWS1/RT_ACCOUNT_ID

Primitive Type NUMC

Examples¶

Syntax Example¶

This is an example of the syntax for calling the method. It includes every possible argument and initializes every possible value. The data provided is not necessarily semantically accurate (for example the value "string" may be provided for something that is intended to be an instance ID, or in some cases two arguments may be mutually exclusive). The syntax shows the ABAP syntax for creating the various data structures.

DATA(lo_result) = lo_client->updateparticipantroleconfig(
  io_channelconfiguration = new /aws1/cl_cntupparticipantrol01(
    io_chat = new /aws1/cl_cntchatparticipantr00(
      it_participanttimercfglist = VALUE /aws1/cl_cntparticipanttimer00=>tt_participanttimerconfiglist(
        (
          new /aws1/cl_cntparticipanttimer00(
            io_timervalue = new /aws1/cl_cntparticipanttimer01(
              iv_participanttimeraction = |string|
              iv_participanttimerdurinmins = 123
            )
            iv_participantrole = |string|
            iv_timertype = |string|
          )
        )
      )
    )
  )
  iv_contactid = |string|
  iv_instanceid = |string|
).

This is an example of reading all possible response values

lo_result = lo_result.
IF lo_result IS NOT INITIAL.
ENDIF.

/AWS1/IF_CNT=>UPDATEPARTICIPANTROLECONFIG()¶