STARTCONTACTCONVSNLALYSJOB()`¶

About StartContactConversationalAnalyticsJob¶

Starts a Contact Lens post-call analytics job for the specified contact. This API runs Conversational Analytics post-contact analysis on a voice recording that is already attached to the contact, generating transcription, sentiment analysis, redaction, and summarization results based on the provided configuration.

A voice recording must already be attached to the contact before calling this API. Use CreateAttachedFile to attach a recording from an S3 source URI.

For example, you can call CreateContact, then CreateAttachedFile, then StartContactConversationalAnalyticsJob to create a contact, attach a recording, and run post-call analytics.

Method Signature¶

METHODS /AWS1/IF_CNT~STARTCONTACTCONVSNLALYSJOB
  IMPORTING
    !IV_INSTANCEID TYPE /AWS1/CNTINSTANCEID OPTIONAL
    !IV_CONTACTID TYPE /AWS1/CNTCONTACTID OPTIONAL
    !IT_ANALYTICSMODES TYPE /AWS1/CL_CNTANALYTICSMODES_W=>TT_ANALYTICSMODES OPTIONAL
    !IO_ANALYTICSCONFIGURATION TYPE REF TO /AWS1/CL_CNTANALYTICSCONF OPTIONAL
    !IV_CLIENTTOKEN TYPE /AWS1/CNTCLIENTTOKEN OPTIONAL
  RETURNING
    VALUE(OO_OUTPUT) TYPE REF TO /aws1/cl_cntstrtcontcnvalysj01
  RAISING
    /AWS1/CX_CNTACCESSDENIEDEX
    /AWS1/CX_CNTIDEMPOTENCYEX
    /AWS1/CX_CNTINTERNALSERVICEEX
    /AWS1/CX_CNTINVALIDREQUESTEX
    /AWS1/CX_CNTRESOURCENOTFOUNDEX
    /AWS1/CX_CNTTHROTTLINGEX
    /AWS1/CX_CNTCLIENTEXC
    /AWS1/CX_CNTSERVEREXC
    /AWS1/CX_RT_TECHNICAL_GENERIC
    /AWS1/CX_RT_SERVICE_GENERIC.

IMPORTING¶

Required arguments:¶

`iv_instanceid` `TYPE /AWS1/CNTINSTANCEID` `/AWS1/CNTINSTANCEID`¶

The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

`iv_contactid` `TYPE /AWS1/CNTCONTACTID` `/AWS1/CNTCONTACTID`¶

The identifier of the contact in this instance of Connect Customer.

`it_analyticsmodes` `TYPE /AWS1/CL_CNTANALYTICSMODES_W=>TT_ANALYTICSMODES` `TT_ANALYTICSMODES`¶

The analytics modes to run for the contact. Valid values: PostContact.

`io_analyticsconfiguration` `TYPE REF TO /AWS1/CL_CNTANALYTICSCONF` `/AWS1/CL_CNTANALYTICSCONF`¶

The configuration for the conversational analytics job.

Optional arguments:¶

`iv_clienttoken` `TYPE /AWS1/CNTCLIENTTOKEN` `/AWS1/CNTCLIENTTOKEN`¶

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

RETURNING¶

`oo_output` `TYPE REF TO /aws1/cl_cntstrtcontcnvalysj01` `/AWS1/CL_CNTSTRTCONTCNVALYSJ01`¶

Examples¶

Syntax Example¶

This is an example of the syntax for calling the method. It includes every possible argument and initializes every possible value. The data provided is not necessarily semantically accurate (for example the value "string" may be provided for something that is intended to be an instance ID, or in some cases two arguments may be mutually exclusive). The syntax shows the ABAP syntax for creating the various data structures.

DATA(lo_result) = lo_client->startcontactconvsnlalysjob(
  io_analyticsconfiguration = new /aws1/cl_cntanalyticsconf(
    io_languageconfiguration = new /aws1/cl_cntlanguageconf( |string| )
    io_redactionconfiguration = new /aws1/cl_cntredactionconf(
      it_entities = VALUE /aws1/cl_cntentities_w=>tt_entities(
        ( new /aws1/cl_cntentities_w( |string| ) )
      )
      iv_behavior = |string|
      iv_maskmode = |string|
      iv_policy = |string|
    )
    io_rulesconfiguration = new /aws1/cl_cntrulesconfiguration( |string| )
    io_sentimentconfiguration = new /aws1/cl_cntsentimentconf( |string| )
    io_summaryconfiguration = new /aws1/cl_cntsummaryconf(
      it_summarymodes = VALUE /aws1/cl_cntsummarymodes_w=>tt_summarymodes(
        ( new /aws1/cl_cntsummarymodes_w( |string| ) )
      )
    )
  )
  it_analyticsmodes = VALUE /aws1/cl_cntanalyticsmodes_w=>tt_analyticsmodes(
    ( new /aws1/cl_cntanalyticsmodes_w( |string| ) )
  )
  iv_clienttoken = |string|
  iv_contactid = |string|
  iv_instanceid = |string|
).

This is an example of reading all possible response values

lo_result = lo_result.
IF lo_result IS NOT INITIAL.
  lv_instanceid = lo_result->get_instanceid( ).
  lv_contactid = lo_result->get_contactid( ).
ENDIF.

/AWS1/IF_CNT=>STARTCONTACTCONVSNLALYSJOB()¶