MONITORCONTACT()`¶

About MonitorContact¶

Initiates silent monitoring of a contact. The Contact Control Panel (CCP) of the user specified by userId will be set to silent monitoring mode on the contact.

Method Signature¶

METHODS /AWS1/IF_CNT~MONITORCONTACT
  IMPORTING
    !IV_INSTANCEID TYPE /AWS1/CNTINSTANCEID OPTIONAL
    !IV_CONTACTID TYPE /AWS1/CNTCONTACTID OPTIONAL
    !IV_USERID TYPE /AWS1/CNTAGENTRESOURCEID OPTIONAL
    !IT_ALLOWEDMONICAPABILITIES TYPE /AWS1/CL_CNTALWEDMONICAPABIL00=>TT_ALLOWEDMONITORCAPABILITIES OPTIONAL
    !IV_CLIENTTOKEN TYPE /AWS1/CNTCLIENTTOKEN OPTIONAL
  RETURNING
    VALUE(OO_OUTPUT) TYPE REF TO /aws1/cl_cntmonitorcontactrsp
  RAISING
    /AWS1/CX_CNTACCESSDENIEDEX
    /AWS1/CX_CNTIDEMPOTENCYEX
    /AWS1/CX_CNTINTERNALSERVICEEX
    /AWS1/CX_CNTINVALIDREQUESTEX
    /AWS1/CX_CNTRESOURCENOTFOUNDEX
    /AWS1/CX_CNTSERVICEQUOTAEXCDEX
    /AWS1/CX_CNTTHROTTLINGEX
    /AWS1/CX_CNTCLIENTEXC
    /AWS1/CX_CNTSERVEREXC
    /AWS1/CX_RT_TECHNICAL_GENERIC
    /AWS1/CX_RT_SERVICE_GENERIC.

IMPORTING¶

Required arguments:¶

`iv_instanceid` `TYPE /AWS1/CNTINSTANCEID` `/AWS1/CNTINSTANCEID`¶

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

`iv_contactid` `TYPE /AWS1/CNTCONTACTID` `/AWS1/CNTCONTACTID`¶

The identifier of the contact.

`iv_userid` `TYPE /AWS1/CNTAGENTRESOURCEID` `/AWS1/CNTAGENTRESOURCEID`¶

The identifier of the user account.

Optional arguments:¶

`it_allowedmonicapabilities` `TYPE /AWS1/CL_CNTALWEDMONICAPABIL00=>TT_ALLOWEDMONITORCAPABILITIES` `TT_ALLOWEDMONITORCAPABILITIES`¶

Specify which monitoring actions the user is allowed to take. For example, whether the user is allowed to escalate from silent monitoring to barge. AllowedMonitorCapabilities is required if barge is enabled.

`iv_clienttoken` `TYPE /AWS1/CNTCLIENTTOKEN` `/AWS1/CNTCLIENTTOKEN`¶

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

RETURNING¶

`oo_output` `TYPE REF TO /aws1/cl_cntmonitorcontactrsp` `/AWS1/CL_CNTMONITORCONTACTRSP`¶

Domain /AWS1/RT_ACCOUNT_ID

Primitive Type NUMC

Examples¶

Syntax Example¶

This is an example of the syntax for calling the method. It includes every possible argument and initializes every possible value. The data provided is not necessarily semantically accurate (for example the value "string" may be provided for something that is intended to be an instance ID, or in some cases two arguments may be mutually exclusive). The syntax shows the ABAP syntax for creating the various data structures.

DATA(lo_result) = lo_client->monitorcontact(
  it_allowedmonicapabilities = VALUE /aws1/cl_cntalwedmonicapabil00=>tt_allowedmonitorcapabilities(
    ( new /aws1/cl_cntalwedmonicapabil00( |string| ) )
  )
  iv_clienttoken = |string|
  iv_contactid = |string|
  iv_instanceid = |string|
  iv_userid = |string|
).

This is an example of reading all possible response values

lo_result = lo_result.
IF lo_result IS NOT INITIAL.
  lv_contactid = lo_result->get_contactid( ).
  lv_arn = lo_result->get_contactarn( ).
ENDIF.

/AWS1/IF_CNT=>MONITORCONTACT()¶