/AWS1/IF_CNT=>DISMISSUSERCONTACT()

About DismissUserContact

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.

Method Signature

METHODS /AWS1/IF_CNT~DISMISSUSERCONTACT
  IMPORTING
    !IV_USERID TYPE /AWS1/CNTUSERID OPTIONAL
    !IV_INSTANCEID TYPE /AWS1/CNTINSTANCEID OPTIONAL
    !IV_CONTACTID TYPE /AWS1/CNTCONTACTID OPTIONAL
  RETURNING
    VALUE(OO_OUTPUT) TYPE REF TO /aws1/cl_cntdismissuserconta01
  RAISING
    /AWS1/CX_CNTACCESSDENIEDEX
    /AWS1/CX_CNTINTERNALSERVICEEX
    /AWS1/CX_CNTINVALIDPARAMETEREX
    /AWS1/CX_CNTINVALIDREQUESTEX
    /AWS1/CX_CNTRESOURCENOTFOUNDEX
    /AWS1/CX_CNTTHROTTLINGEX
    /AWS1/CX_CNTCLIENTEXC
    /AWS1/CX_CNTSERVEREXC
    /AWS1/CX_RT_TECHNICAL_GENERIC
    /AWS1/CX_RT_SERVICE_GENERIC.

IMPORTING

Required arguments:

iv_userid TYPE /AWS1/CNTUSERID /AWS1/CNTUSERID

The identifier of the user account.

iv_instanceid TYPE /AWS1/CNTINSTANCEID /AWS1/CNTINSTANCEID

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

iv_contactid TYPE /AWS1/CNTCONTACTID /AWS1/CNTCONTACTID

The identifier of the contact.

RETURNING

oo_output TYPE REF TO /aws1/cl_cntdismissuserconta01 /AWS1/CL_CNTDISMISSUSERCONTA01

Domain	/AWS1/RT_ACCOUNT_ID
Primitive Type	NUMC

Examples

Syntax Example

This is an example of the syntax for calling the method. It includes every possible argument and initializes every possible value. The data provided is not necessarily semantically accurate (for example the value "string" may be provided for something that is intended to be an instance ID, or in some cases two arguments may be mutually exclusive). The syntax shows the ABAP syntax for creating the various data structures.

DATA(lo_result) = lo_client->dismissusercontact(
  iv_contactid = |string|
  iv_instanceid = |string|
  iv_userid = |string|
).

This is an example of reading all possible response values

lo_result = lo_result.
IF lo_result IS NOT INITIAL.
ENDIF.