/AWS1/CL_CNTUSERPHONECONFIG¶
Contains information about the phone configuration settings for a user.
CONSTRUCTOR¶
IMPORTING¶
Required arguments:¶
iv_phonetype TYPE /AWS1/CNTPHONETYPE /AWS1/CNTPHONETYPE¶
The phone type.
Optional arguments:¶
iv_autoaccept TYPE /AWS1/CNTAUTOACCEPT /AWS1/CNTAUTOACCEPT¶
The Auto accept setting.
iv_aftercontactworktimelimit TYPE /AWS1/CNTAFRCONTACTWORKTIMELMT /AWS1/CNTAFRCONTACTWORKTIMELMT¶
The After Call Work (ACW) timeout setting, in seconds. This parameter has a minimum value of 0 and a maximum value of 2,000,000 seconds (24 days). Enter 0 if you don't want to allocate a specific amount of ACW time. It essentially means an indefinite amount of time. When the conversation ends, ACW starts; the agent must choose Close contact to end ACW.
When returned by a
SearchUserscall,AfterContactWorkTimeLimitis returned in milliseconds.
iv_deskphonenumber TYPE /AWS1/CNTPHONENUMBER /AWS1/CNTPHONENUMBER¶
The phone number for the user's desk phone.
iv_persistentconnection TYPE /AWS1/CNTPERSISTENTCONNECTION /AWS1/CNTPERSISTENTCONNECTION¶
The persistent connection setting for the user.
Queryable Attributes¶
PhoneType¶
The phone type.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_PHONETYPE() |
Getter for PHONETYPE, with configurable default |
ASK_PHONETYPE() |
Getter for PHONETYPE w/ exceptions if field has no value |
HAS_PHONETYPE() |
Determine if PHONETYPE has a value |
AutoAccept¶
The Auto accept setting.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_AUTOACCEPT() |
Getter for AUTOACCEPT |
AfterContactWorkTimeLimit¶
The After Call Work (ACW) timeout setting, in seconds. This parameter has a minimum value of 0 and a maximum value of 2,000,000 seconds (24 days). Enter 0 if you don't want to allocate a specific amount of ACW time. It essentially means an indefinite amount of time. When the conversation ends, ACW starts; the agent must choose Close contact to end ACW.
When returned by a
SearchUserscall,AfterContactWorkTimeLimitis returned in milliseconds.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_AFRCONTACTWORKTIMELIMIT() |
Getter for AFTERCONTACTWORKTIMELIMIT |
DeskPhoneNumber¶
The phone number for the user's desk phone.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_DESKPHONENUMBER() |
Getter for DESKPHONENUMBER, with configurable default |
ASK_DESKPHONENUMBER() |
Getter for DESKPHONENUMBER w/ exceptions if field has no val |
HAS_DESKPHONENUMBER() |
Determine if DESKPHONENUMBER has a value |
PersistentConnection¶
The persistent connection setting for the user.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_PERSISTENTCONNECTION() |
Getter for PERSISTENTCONNECTION, with configurable default |
ASK_PERSISTENTCONNECTION() |
Getter for PERSISTENTCONNECTION w/ exceptions if field has n |
HAS_PERSISTENTCONNECTION() |
Determine if PERSISTENTCONNECTION has a value |