/AWS1/CL_CNTSTEP¶
Step signifies the criteria to be used for routing to an agent
CONSTRUCTOR¶
IMPORTING¶
Optional arguments:¶
io_expiry TYPE REF TO /AWS1/CL_CNTEXPIRY /AWS1/CL_CNTEXPIRY¶
An object to specify the expiration of a routing step.
io_expression TYPE REF TO /AWS1/CL_CNTEXPRESSION /AWS1/CL_CNTEXPRESSION¶
A tagged union to specify expression for a routing step.
iv_status TYPE /AWS1/CNTROUTINGCRITSTEPSTATUS /AWS1/CNTROUTINGCRITSTEPSTATUS¶
Represents status of the Routing step.
Queryable Attributes¶
Expiry¶
An object to specify the expiration of a routing step.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_EXPIRY() |
Getter for EXPIRY |
Expression¶
A tagged union to specify expression for a routing step.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_EXPRESSION() |
Getter for EXPRESSION |
Status¶
Represents status of the Routing step.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_STATUS() |
Getter for STATUS, with configurable default |
ASK_STATUS() |
Getter for STATUS w/ exceptions if field has no value |
HAS_STATUS() |
Determine if STATUS has a value |
Public Local Types In This Class¶
Internal table types, representing arrays and maps of this class, are defined as local types:
TT_STEPS¶
TYPES TT_STEPS TYPE STANDARD TABLE OF REF TO /AWS1/CL_CNTSTEP WITH DEFAULT KEY
.