/AWS1/CL_CNTSRCHABLEAGCRITSTEP¶
The agent criteria to search for preferred agents on the routing criteria.
CONSTRUCTOR¶
IMPORTING¶
Optional arguments:¶
it_agentids TYPE /AWS1/CL_CNTAGENTRESRCIDLIST_W=>TT_AGENTRESOURCEIDLIST TT_AGENTRESOURCEIDLIST¶
The identifiers of agents used in preferred agents matching.
iv_matchtype TYPE /AWS1/CNTSRCHCONTACTSMATCHTYPE /AWS1/CNTSRCHCONTACTSMATCHTYPE¶
The match type combining multiple agent criteria steps.
Queryable Attributes¶
AgentIds¶
The identifiers of agents used in preferred agents matching.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_AGENTIDS() |
Getter for AGENTIDS, with configurable default |
ASK_AGENTIDS() |
Getter for AGENTIDS w/ exceptions if field has no value |
HAS_AGENTIDS() |
Determine if AGENTIDS has a value |
MatchType¶
The match type combining multiple agent criteria steps.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_MATCHTYPE() |
Getter for MATCHTYPE, with configurable default |
ASK_MATCHTYPE() |
Getter for MATCHTYPE w/ exceptions if field has no value |
HAS_MATCHTYPE() |
Determine if MATCHTYPE has a value |