/AWS1/CL_CNTREFERENCE

Well-formed data on a contact, used by agents to complete a contact request. You can have up to 4,096 UTF-8 bytes across all references for a contact.

CONSTRUCTOR

IMPORTING

Required arguments:

iv_type TYPE /AWS1/CNTREFERENCETYPE /AWS1/CNTREFERENCETYPE

The type of the reference. DATE must be of type Epoch timestamp.

Optional arguments:

iv_value TYPE /AWS1/CNTREFERENCEVALUE /AWS1/CNTREFERENCEVALUE

A valid value for the reference. For example, for a URL reference, a formatted URL that is displayed to an agent in the Contact Control Panel (CCP).

iv_status TYPE /AWS1/CNTREFERENCESTATUS /AWS1/CNTREFERENCESTATUS

Status of the attachment reference type.

iv_arn TYPE /AWS1/CNTREFERENCEARN /AWS1/CNTREFERENCEARN

The Amazon Resource Name (ARN) of the reference

iv_statusreason TYPE /AWS1/CNTREFERENCESTATUSREASON /AWS1/CNTREFERENCESTATUSREASON

Relevant details why the reference was not successfully created.

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Queryable Attributes

Value

A valid value for the reference. For example, for a URL reference, a formatted URL that is displayed to an agent in the Contact Control Panel (CCP).

Accessible with the following methods

Method	Description
GET_VALUE()	Getter for VALUE, with configurable default
ASK_VALUE()	Getter for VALUE w/ exceptions if field has no value
HAS_VALUE()	Determine if VALUE has a value

Type

The type of the reference. DATE must be of type Epoch timestamp.

Accessible with the following methods

Method	Description
GET_TYPE()	Getter for TYPE, with configurable default
ASK_TYPE()	Getter for TYPE w/ exceptions if field has no value
HAS_TYPE()	Determine if TYPE has a value

Status

Status of the attachment reference type.

Accessible with the following methods

Method	Description
GET_STATUS()	Getter for STATUS, with configurable default
ASK_STATUS()	Getter for STATUS w/ exceptions if field has no value
HAS_STATUS()	Determine if STATUS has a value

Arn

The Amazon Resource Name (ARN) of the reference

Accessible with the following methods

Method	Description
GET_ARN()	Getter for ARN, with configurable default
ASK_ARN()	Getter for ARN w/ exceptions if field has no value
HAS_ARN()	Determine if ARN has a value

StatusReason

Relevant details why the reference was not successfully created.

Accessible with the following methods

Method	Description
GET_STATUSREASON()	Getter for STATUSREASON, with configurable default
ASK_STATUSREASON()	Getter for STATUSREASON w/ exceptions if field has no value
HAS_STATUSREASON()	Determine if STATUSREASON has a value

Public Local Types In This Class

Internal table types, representing arrays and maps of this class, are defined as local types:

TT_CONTACTREFERENCES

TYPES TT_CONTACTREFERENCES TYPE HASHED TABLE OF /AWS1/CL_CNTREFERENCE=>TS_CONTACTREFERENCES_MAPROW WITH UNIQUE KEY key
.

TS_CONTACTREFERENCES_MAPROW

TYPES: BEGIN OF TS_CONTACTREFERENCES_MAPROW,
  key TYPE /AWS1/CNTREFERENCEKEY,
  value TYPE REF TO /AWS1/CL_CNTREFERENCE,
END OF TS_CONTACTREFERENCES_MAPROW.