/AWS1/CL_CNTREALTIMECONTACTA02

The analyzed transcript segment.

CONSTRUCTOR

IMPORTING

Required arguments:

iv_id TYPE /AWS1/CNTREALTIMECONTACTALYI00 /AWS1/CNTREALTIMECONTACTALYI00

The identifier of the transcript.

iv_participantid TYPE /AWS1/CNTPARTICIPANTID /AWS1/CNTPARTICIPANTID

The identifier of the participant.

iv_participantrole TYPE /AWS1/CNTPARTICIPANTROLE /AWS1/CNTPARTICIPANTROLE

The role of the participant. For example, is it a customer, agent, or system.

iv_content TYPE /AWS1/CNTREALTIMECONTACTALYT00 /AWS1/CNTREALTIMECONTACTALYT00

The content of the transcript. Can be redacted.

io_time TYPE REF TO /AWS1/CL_CNTREALTIMECONTACTA03 /AWS1/CL_CNTREALTIMECONTACTA03

Field describing the time of the event. It can have different representations of time.

Optional arguments:

iv_displayname TYPE /AWS1/CNTDISPLAYNAME /AWS1/CNTDISPLAYNAME

The display name of the participant.

iv_contenttype TYPE /AWS1/CNTREALTIMECONTACTALYC00 /AWS1/CNTREALTIMECONTACTALYC00

The type of content of the item. For example, text/plain.

io_redaction TYPE REF TO /AWS1/CL_CNTREALTIMECONTACTA04 /AWS1/CL_CNTREALTIMECONTACTA04

Object describing redaction that was applied to the transcript. If transcript has the field it means part of the transcript was redacted.

iv_sentiment TYPE /AWS1/CNTREALTIMECONTACTALYS03 /AWS1/CNTREALTIMECONTACTALYS03

The sentiment detected for this piece of transcript.

---

Queryable Attributes

Id

The identifier of the transcript.

Accessible with the following methods

Method	Description
GET_ID()	Getter for ID, with configurable default
ASK_ID()	Getter for ID w/ exceptions if field has no value
HAS_ID()	Determine if ID has a value

ParticipantId

The identifier of the participant.

Accessible with the following methods

Method	Description
GET_PARTICIPANTID()	Getter for PARTICIPANTID, with configurable default
ASK_PARTICIPANTID()	Getter for PARTICIPANTID w/ exceptions if field has no value
HAS_PARTICIPANTID()	Determine if PARTICIPANTID has a value

ParticipantRole

The role of the participant. For example, is it a customer, agent, or system.

Accessible with the following methods

Method	Description
GET_PARTICIPANTROLE()	Getter for PARTICIPANTROLE, with configurable default
ASK_PARTICIPANTROLE()	Getter for PARTICIPANTROLE w/ exceptions if field has no val
HAS_PARTICIPANTROLE()	Determine if PARTICIPANTROLE has a value

DisplayName

The display name of the participant.

Accessible with the following methods

Method	Description
GET_DISPLAYNAME()	Getter for DISPLAYNAME, with configurable default
ASK_DISPLAYNAME()	Getter for DISPLAYNAME w/ exceptions if field has no value
HAS_DISPLAYNAME()	Determine if DISPLAYNAME has a value

Content

The content of the transcript. Can be redacted.

Accessible with the following methods

Method	Description
GET_CONTENT()	Getter for CONTENT, with configurable default
ASK_CONTENT()	Getter for CONTENT w/ exceptions if field has no value
HAS_CONTENT()	Determine if CONTENT has a value

ContentType

The type of content of the item. For example, text/plain.

Accessible with the following methods

Method	Description
GET_CONTENTTYPE()	Getter for CONTENTTYPE, with configurable default
ASK_CONTENTTYPE()	Getter for CONTENTTYPE w/ exceptions if field has no value
HAS_CONTENTTYPE()	Determine if CONTENTTYPE has a value

Time

Field describing the time of the event. It can have different representations of time.

Accessible with the following methods

Method	Description
GET_TIME()	Getter for TIME

Redaction

Object describing redaction that was applied to the transcript. If transcript has the field it means part of the transcript was redacted.

Accessible with the following methods

Method	Description
GET_REDACTION()	Getter for REDACTION

Sentiment

The sentiment detected for this piece of transcript.

Accessible with the following methods

Method	Description
GET_SENTIMENT()	Getter for SENTIMENT, with configurable default
ASK_SENTIMENT()	Getter for SENTIMENT w/ exceptions if field has no value
HAS_SENTIMENT()	Determine if SENTIMENT has a value