/AWS1/CL_CNTPARTICIPANTTIMER00

Configuration information for the timer. After the timer configuration is set, it persists for the duration of the chat. It persists across new contacts in the chain, for example, transfer contacts.

For more information about how chat timeouts work, see Set up chat timeouts for human participants.

CONSTRUCTOR

IMPORTING

Required arguments:

iv_participantrole TYPE /AWS1/CNTTIMERELIGIBLEPARTIC00 /AWS1/CNTTIMERELIGIBLEPARTIC00

The role of the participant in the chat conversation.

iv_timertype TYPE /AWS1/CNTPARTICIPANTTIMERTYPE /AWS1/CNTPARTICIPANTTIMERTYPE

The type of timer. IDLE indicates the timer applies for considering a human chat participant as idle. DISCONNECT_NONCUSTOMER indicates the timer applies to automatically disconnecting a chat participant due to idleness.

io_timervalue TYPE REF TO /AWS1/CL_CNTPARTICIPANTTIMER01 /AWS1/CL_CNTPARTICIPANTTIMER01

The value of the timer. Either the timer action (Unset to delete the timer), or the duration of the timer in minutes. Only one value can be set.

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Queryable Attributes

ParticipantRole

The role of the participant in the chat conversation.

Accessible with the following methods

Method	Description
GET_PARTICIPANTROLE()	Getter for PARTICIPANTROLE, with configurable default
ASK_PARTICIPANTROLE()	Getter for PARTICIPANTROLE w/ exceptions if field has no val
HAS_PARTICIPANTROLE()	Determine if PARTICIPANTROLE has a value

TimerType

The type of timer. IDLE indicates the timer applies for considering a human chat participant as idle. DISCONNECT_NONCUSTOMER indicates the timer applies to automatically disconnecting a chat participant due to idleness.

Accessible with the following methods

Method	Description
GET_TIMERTYPE()	Getter for TIMERTYPE, with configurable default
ASK_TIMERTYPE()	Getter for TIMERTYPE w/ exceptions if field has no value
HAS_TIMERTYPE()	Determine if TIMERTYPE has a value

TimerValue

The value of the timer. Either the timer action (Unset to delete the timer), or the duration of the timer in minutes. Only one value can be set.

Accessible with the following methods

Method	Description
GET_TIMERVALUE()	Getter for TIMERVALUE

Public Local Types In This Class

Internal table types, representing arrays and maps of this class, are defined as local types:

TT_PARTICIPANTTIMERCONFIGLIST

TYPES TT_PARTICIPANTTIMERCONFIGLIST TYPE STANDARD TABLE OF REF TO /AWS1/CL_CNTPARTICIPANTTIMER00 WITH DEFAULT KEY
.