/AWS1/CL_CNTCONTACTSRCHSUMMA00¶
Information about the agent who accepted the contact.
CONSTRUCTOR¶
IMPORTING¶
Optional arguments:¶
iv_id TYPE /AWS1/CNTAGENTRESOURCEID /AWS1/CNTAGENTRESOURCEID¶
The identifier of the agent who accepted the contact.
iv_connectedtoagenttimestamp TYPE /AWS1/CNTTIMESTAMP /AWS1/CNTTIMESTAMP¶
The timestamp when the contact was connected to the agent.
Queryable Attributes¶
Id¶
The identifier of the agent who accepted the contact.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_ID() |
Getter for ID, with configurable default |
ASK_ID() |
Getter for ID w/ exceptions if field has no value |
HAS_ID() |
Determine if ID has a value |
ConnectedToAgentTimestamp¶
The timestamp when the contact was connected to the agent.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_CONNECTEDTOAGENTTSMP() |
Getter for CONNECTEDTOAGENTTIMESTAMP, with configurable defa |
ASK_CONNECTEDTOAGENTTSMP() |
Getter for CONNECTEDTOAGENTTIMESTAMP w/ exceptions if field |
HAS_CONNECTEDTOAGENTTSMP() |
Determine if CONNECTEDTOAGENTTIMESTAMP has a value |