/AWS1/CL_CNTCASESLACONF¶
The SLA configuration for Case SlaAssignmentType.
CONSTRUCTOR¶
IMPORTING¶
Required arguments:¶
iv_name TYPE /AWS1/CNTSLANAME /AWS1/CNTSLANAME¶
Name of an SLA.
iv_type TYPE /AWS1/CNTSLATYPE /AWS1/CNTSLATYPE¶
Type of SLA for Case SlaAssignmentType.
iv_targetslaminutes TYPE /AWS1/CNTTARGETSLAMINUTES /AWS1/CNTTARGETSLAMINUTES¶
Target duration in minutes within which an SLA should be completed.
Optional arguments:¶
iv_fieldid TYPE /AWS1/CNTFIELDVALUEID /AWS1/CNTFIELDVALUEID¶
Unique identifier of a Case field.
it_targetfieldvalues TYPE /AWS1/CL_CNTFIELDVALUEUNION=>TT_SLAFIELDVALUEUNIONLIST TT_SLAFIELDVALUEUNIONLIST¶
Represents a list of target field values for the fieldId specified in CaseSlaConfiguration. The SLA is considered met if any one of these target field values matches the actual field value.
Queryable Attributes¶
Name¶
Name of an SLA.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_NAME() |
Getter for NAME, with configurable default |
ASK_NAME() |
Getter for NAME w/ exceptions if field has no value |
HAS_NAME() |
Determine if NAME has a value |
Type¶
Type of SLA for Case SlaAssignmentType.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_TYPE() |
Getter for TYPE, with configurable default |
ASK_TYPE() |
Getter for TYPE w/ exceptions if field has no value |
HAS_TYPE() |
Determine if TYPE has a value |
FieldId¶
Unique identifier of a Case field.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_FIELDID() |
Getter for FIELDID, with configurable default |
ASK_FIELDID() |
Getter for FIELDID w/ exceptions if field has no value |
HAS_FIELDID() |
Determine if FIELDID has a value |
TargetFieldValues¶
Represents a list of target field values for the fieldId specified in CaseSlaConfiguration. The SLA is considered met if any one of these target field values matches the actual field value.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_TARGETFIELDVALUES() |
Getter for TARGETFIELDVALUES, with configurable default |
ASK_TARGETFIELDVALUES() |
Getter for TARGETFIELDVALUES w/ exceptions if field has no v |
HAS_TARGETFIELDVALUES() |
Determine if TARGETFIELDVALUES has a value |
TargetSlaMinutes¶
Target duration in minutes within which an SLA should be completed.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_TARGETSLAMINUTES() |
Getter for TARGETSLAMINUTES, with configurable default |
ASK_TARGETSLAMINUTES() |
Getter for TARGETSLAMINUTES w/ exceptions if field has no va |
HAS_TARGETSLAMINUTES() |
Determine if TARGETSLAMINUTES has a value |