CREATECASE()`¶

About CreateCase¶

If you provide a value for PerformedBy.UserArn you must also have connect:DescribeUser permission on the User ARN resource that you provide

Creates a case in the specified Cases domain. Case system and custom fields are taken as an array id/value pairs with a declared data types.

The following fields are required when creating a case:

customer_id - You must provide the full customer profile ARN in this format: arn:aws:profile:your_AWS_Region:your_AWS_account ID:domains/your_profiles_domain_name/profiles/profile_ID
title

Method Signature¶

METHODS /AWS1/IF_CNK~CREATECASE
  IMPORTING
    !IV_DOMAINID TYPE /AWS1/CNKDOMAINID OPTIONAL
    !IV_TEMPLATEID TYPE /AWS1/CNKTEMPLATEID OPTIONAL
    !IT_FIELDS TYPE /AWS1/CL_CNKFIELDVALUE=>TT_FIELDVALUELIST OPTIONAL
    !IV_CLIENTTOKEN TYPE /AWS1/CNKSTRING OPTIONAL
    !IO_PERFORMEDBY TYPE REF TO /AWS1/CL_CNKUSERUNION OPTIONAL
  RETURNING
    VALUE(OO_OUTPUT) TYPE REF TO /aws1/cl_cnkcreatecaseresponse
  RAISING
    /AWS1/CX_CNKACCESSDENIEDEX
    /AWS1/CX_CNKCONFLICTEXCEPTION
    /AWS1/CX_CNKINTERNALSERVEREX
    /AWS1/CX_CNKRESOURCENOTFOUNDEX
    /AWS1/CX_CNKTHROTTLINGEX
    /AWS1/CX_CNKVALIDATIONEX
    /AWS1/CX_CNKCLIENTEXC
    /AWS1/CX_CNKSERVEREXC
    /AWS1/CX_RT_TECHNICAL_GENERIC
    /AWS1/CX_RT_SERVICE_GENERIC.

IMPORTING¶

Required arguments:¶

`iv_domainid` `TYPE /AWS1/CNKDOMAINID` `/AWS1/CNKDOMAINID`¶

The unique identifier of the Cases domain.

`iv_templateid` `TYPE /AWS1/CNKTEMPLATEID` `/AWS1/CNKTEMPLATEID`¶

A unique identifier of a template.

`it_fields` `TYPE /AWS1/CL_CNKFIELDVALUE=>TT_FIELDVALUELIST` `TT_FIELDVALUELIST`¶

An array of objects with field ID (matching ListFields/DescribeField) and value union data.

Optional arguments:¶

`iv_clienttoken` `TYPE /AWS1/CNKSTRING` `/AWS1/CNKSTRING`¶

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

`io_performedby` `TYPE REF TO /AWS1/CL_CNKUSERUNION` `/AWS1/CL_CNKUSERUNION`¶

performedBy

RETURNING¶

`oo_output` `TYPE REF TO /aws1/cl_cnkcreatecaseresponse` `/AWS1/CL_CNKCREATECASERESPONSE`¶

Domain /AWS1/RT_ACCOUNT_ID

Primitive Type NUMC

Examples¶

Syntax Example¶

This is an example of the syntax for calling the method. It includes every possible argument and initializes every possible value. The data provided is not necessarily semantically accurate (for example the value "string" may be provided for something that is intended to be an instance ID, or in some cases two arguments may be mutually exclusive). The syntax shows the ABAP syntax for creating the various data structures.

DATA(lo_result) = lo_client->createcase(
  io_performedby = new /aws1/cl_cnkuserunion(
    iv_customentity = |string|
    iv_userarn = |string|
  )
  it_fields = VALUE /aws1/cl_cnkfieldvalue=>tt_fieldvaluelist(
    (
      new /aws1/cl_cnkfieldvalue(
        io_value = new /aws1/cl_cnkfieldvalueunion(
          io_emptyvalue = new /aws1/cl_cnkemptyfieldvalue( )
          iv_booleanvalue = ABAP_TRUE
          iv_doublevalue = '0.1'
          iv_stringvalue = |string|
          iv_userarnvalue = |string|
        )
        iv_id = |string|
      )
    )
  )
  iv_clienttoken = |string|
  iv_domainid = |string|
  iv_templateid = |string|
).

This is an example of reading all possible response values

lo_result = lo_result.
IF lo_result IS NOT INITIAL.
  lv_caseid = lo_result->get_caseid( ).
  lv_casearn = lo_result->get_casearn( ).
ENDIF.

/AWS1/IF_CNK=>CREATECASE()¶