/AWS1/CL_BDORATINGSCALE¶
The rating scale that defines how evaluators should score agent performance, supporting both numerical and categorical scales.
CONSTRUCTOR¶
IMPORTING¶
Optional arguments:¶
it_numerical TYPE /AWS1/CL_BDONUMERICALSCALEDEFN=>TT_NUMERICALSCALEDEFINITIONS TT_NUMERICALSCALEDEFINITIONS¶
The numerical rating scale with defined score values and descriptions for quantitative evaluation.
it_categorical TYPE /AWS1/CL_BDOCATGCLSCALEDEFN=>TT_CATEGORICALSCALEDEFINITIONS TT_CATEGORICALSCALEDEFINITIONS¶
The categorical rating scale with named categories and definitions for qualitative evaluation.
Queryable Attributes¶
numerical¶
The numerical rating scale with defined score values and descriptions for quantitative evaluation.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_NUMERICAL() |
Getter for NUMERICAL, with configurable default |
ASK_NUMERICAL() |
Getter for NUMERICAL w/ exceptions if field has no value |
HAS_NUMERICAL() |
Determine if NUMERICAL has a value |
categorical¶
The categorical rating scale with named categories and definitions for qualitative evaluation.
Accessible with the following methods¶
| Method | Description |
|---|---|
GET_CATEGORICAL() |
Getter for CATEGORICAL, with configurable default |
ASK_CATEGORICAL() |
Getter for CATEGORICAL w/ exceptions if field has no value |
HAS_CATEGORICAL() |
Determine if CATEGORICAL has a value |