Class: Aws::Connect::Types::RoutingProfile

Inherits:
Struct
  • Object
show all
Defined in:
gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Contains information about a routing profile.

See Also:

Constant Summary collapse

SENSITIVE = 
[]

Instance Attribute Summary collapse

Instance Attribute Details

#agent_availability_timer ⇒ String

Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#associated_manual_assignment_queue_ids ⇒ Array<String>

The IDs of the associated manual assignment queues.

Returns:

  • (Array<String>) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#associated_queue_ids ⇒ Array<String>

The IDs of the associated queue.

Returns:

  • (Array<String>) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#default_outbound_queue_id ⇒ String

The identifier of the default outbound queue for this routing profile.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#description ⇒ String

The description of the routing profile.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#instance_id ⇒ String

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#is_default ⇒ Boolean

Whether this a default routing profile.

Returns:

  • (Boolean) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#last_modified_region ⇒ String

The Amazon Web Services Region where this resource was last modified.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#last_modified_time ⇒ Time

The timestamp when this resource was last modified.

Returns:

  • (Time) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#media_concurrencies ⇒ Array<Types::MediaConcurrency>

The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#name ⇒ String

The name of the routing profile.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#number_of_associated_manual_assignment_queues ⇒ Integer

The number of associated manual assignment queues in routing profile.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#number_of_associated_queues ⇒ Integer

The number of associated queues in routing profile.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#number_of_associated_users ⇒ Integer

The number of associated users in routing profile.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#routing_profile_arn ⇒ String

The Amazon Resource Name (ARN) of the routing profile.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#routing_profile_id ⇒ String

The identifier of the routing profile.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#tags ⇒ Hash<String,String>

The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

  • (Hash<String,String>) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 25802

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end