Class: Aws::Connect::Types::EvaluationSearchMetadata

Inherits:

Struct

Object
Struct
Aws::Connect::Types::EvaluationSearchMetadata

show all

Defined in:: gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Metadata information about an evaluation search.

Constant Summary collapse

SENSITIVE =

[]

Instance Attribute Summary collapse

#acknowledged_by ⇒ String
The agent who acknowledged the evaluation.
#acknowledged_time ⇒ Time
When the evaluation was acknowledged by the agent.
#acknowledger_comment ⇒ String
The comment from the agent when they acknowledged the evaluation.
#auto_evaluation_enabled ⇒ Boolean
Whether auto-evaluation is enabled.
#auto_evaluation_status ⇒ String
The status of the contact auto evaluation.
#calibration_session_id ⇒ String
The calibration session ID that this evaluation belongs to.
#contact_agent_id ⇒ String
The unique ID of the agent who handled the contact.
#contact_id ⇒ String
The identifier of the contact in this instance of Connect Customer.
#contact_participant_id ⇒ String
Identifier for a contact participant in the evaluation.
#contact_participant_role ⇒ String
Role of a contact participant in the evaluation.
#earned_points ⇒ Integer
The points earned for the evaluation.
#evaluator_arn ⇒ String
The Amazon Resource Name (ARN) of the person who evaluated the contact.
#max_base_point ⇒ Integer
The maximum base points possible for the evaluation.
#performance_category ⇒ String
The performance category for the evaluation score.
#review_id ⇒ String
Identifier for the review.
#sampling_job_id ⇒ String
Identifier of the sampling job.
#score_automatic_fail ⇒ Boolean
The flag that marks the item as automatic fail.
#score_not_applicable ⇒ Boolean
The flag to mark the item as not applicable for scoring.
#score_percentage ⇒ Float
The total evaluation score expressed as a percentage.

Instance Attribute Details

#acknowledged_by ⇒ `String`

The agent who acknowledged the evaluation.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#acknowledged_time ⇒ `Time`

When the evaluation was acknowledged by the agent.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#acknowledger_comment ⇒ `String`

The comment from the agent when they acknowledged the evaluation.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#auto_evaluation_enabled ⇒ `Boolean`

Whether auto-evaluation is enabled.

Returns:

(Boolean)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#auto_evaluation_status ⇒ `String`

The status of the contact auto evaluation.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#calibration_session_id ⇒ `String`

The calibration session ID that this evaluation belongs to.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#contact_agent_id ⇒ `String`

The unique ID of the agent who handled the contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#contact_id ⇒ `String`

The identifier of the contact in this instance of Connect Customer.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#contact_participant_id ⇒ `String`

Identifier for a contact participant in the evaluation.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#contact_participant_role ⇒ `String`

Role of a contact participant in the evaluation.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#earned_points ⇒ `Integer`

The points earned for the evaluation.

Returns:

(Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#evaluator_arn ⇒ `String`

The Amazon Resource Name (ARN) of the person who evaluated the contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#max_base_point ⇒ `Integer`

The maximum base points possible for the evaluation.

Returns:

(Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#performance_category ⇒ `String`

The performance category for the evaluation score.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#review_id ⇒ `String`

Identifier for the review.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#sampling_job_id ⇒ `String`

Identifier of the sampling job.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#score_automatic_fail ⇒ `Boolean`

The flag that marks the item as automatic fail. If the item or a child item gets an automatic fail answer, this flag is true.

Returns:

(Boolean)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#score_not_applicable ⇒ `Boolean`

The flag to mark the item as not applicable for scoring.

Returns:

(Boolean)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#score_percentage ⇒ `Float`

The total evaluation score expressed as a percentage.

Returns:

(Float)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 15426

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

Class: Aws::Connect::Types::EvaluationSearchMetadata

Overview

Constant Summary collapse

Instance Attribute Summary collapse

Instance Attribute Details

#acknowledged_by ⇒ String

#acknowledged_time ⇒ Time

#acknowledger_comment ⇒ String

#auto_evaluation_enabled ⇒ Boolean

#auto_evaluation_status ⇒ String

#calibration_session_id ⇒ String

#contact_agent_id ⇒ String

#contact_id ⇒ String

#contact_participant_id ⇒ String

#contact_participant_role ⇒ String

#earned_points ⇒ Integer

#evaluator_arn ⇒ String

#max_base_point ⇒ Integer

#performance_category ⇒ String

#review_id ⇒ String

#sampling_job_id ⇒ String

#score_automatic_fail ⇒ Boolean

#score_not_applicable ⇒ Boolean

#score_percentage ⇒ Float

#acknowledged_by ⇒ `String`

#acknowledged_time ⇒ `Time`

#acknowledger_comment ⇒ `String`

#auto_evaluation_enabled ⇒ `Boolean`

#auto_evaluation_status ⇒ `String`

#calibration_session_id ⇒ `String`

#contact_agent_id ⇒ `String`

#contact_id ⇒ `String`

#contact_participant_id ⇒ `String`

#contact_participant_role ⇒ `String`

#earned_points ⇒ `Integer`

#evaluator_arn ⇒ `String`

#max_base_point ⇒ `Integer`

#performance_category ⇒ `String`

#review_id ⇒ `String`

#sampling_job_id ⇒ `String`

#score_automatic_fail ⇒ `Boolean`

#score_not_applicable ⇒ `Boolean`

#score_percentage ⇒ `Float`