Package-level declarations
Types
The Amazon Web Services Support API Reference is intended for programmers who need detailed information about the Amazon Web Services Support operations and data types. You can use the API to manage your support cases programmatically. The Amazon Web Services Support API uses HTTP methods that return results in JSON format.
Inherited functions
Adds one or more attachments to an attachment set.
Adds additional customer communication to a Amazon Web Services Support case. Use the caseId parameter to identify the case to which to add communication. To list a set of email addresses to copy on the communication, use the ccEmailAddresses parameter. The communicationBody value contains the text of the communication.
Completes an attachment upload that was started with GetAttachmentUploadLinks. After you upload a part of the file to its presigned Amazon S3 URL, call CompleteAttachmentUpload with the partIndex and eTag of that part. You can include one part per call, or multiple parts in a single call. After CompleteAttachmentUpload has been called for every part of the file, the service processes the upload asynchronously. The attachment-ready status might not be reflected immediately. Use DescribeAttachmentUploadStatus to poll for the uploadStatus to become attachment-ready before passing the uploadId to CreateCase or AddCommunicationToCase.
Creates a case in the Amazon Web Services Support Center. This operation is similar to how you create a case in the Amazon Web Services Support Center Create Case page.
Returns the attachment that has the specified ID. Attachments can include screenshots, error logs, or other files that describe your issue. Attachment IDs are generated by the case management system when you add an attachment to a case or case communication. Attachment IDs are returned in the AttachmentDetails objects that are returned by the DescribeCommunications operation.
Returns the current status, file name, and progress of a multipart attachment upload that was started with GetAttachmentUploadLinks. Use this operation to track where an upload is in the workflow. While parts are still being uploaded and reported through CompleteAttachmentUpload, the uploadStatus is attachment-not-ready and uploadProgress reports the total number of parts and how many have been completed so far. After every part has been reported and the service finishes processing the upload asynchronously, the uploadStatus becomes attachment-ready and the uploadId can be attached to a case through CreateCase or AddCommunicationToCase.
Returns a list of cases that you specify by passing one or more case IDs. You can use the afterTime and beforeTime parameters to filter the cases by date. You can set values for the includeResolvedCases and includeCommunications parameters to specify how much information to return.
Returns communications and attachments for one or more support cases. Use the afterTime and beforeTime parameters to filter by date. You can use the caseId parameter to restrict the results to a specific case.
Returns a list of CreateCaseOption types along with the corresponding supported hours and language availability. You can specify the language``categoryCode, issueType and serviceCode used to retrieve the CreateCaseOptions.
Returns the current list of Amazon Web Services services and a list of service categories for each service. You then use service names and categories in your CreateCase requests. Each Amazon Web Services service has its own set of categories.
Returns the list of severity levels that you can assign to a support case. The severity level for a case is also a field in the CaseDetails data type that you include for a CreateCase request.
Returns a list of supported languages for a specified categoryCode, issueType and serviceCode. The returned supported languages will include a ISO 639-1 code for the language, and the language display name.
Returns the refresh status of the Trusted Advisor checks that have the specified check IDs. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation.
Returns the results of the Trusted Advisor check that has the specified check ID. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation.
Returns information about all available Trusted Advisor checks, including the name, ID, category, description, and metadata. You must specify a language code.
Returns the results for the Trusted Advisor check summaries for the check IDs that you specified. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation.
Returns a presigned download URL for an attachment that is associated with a case communication. The download link works for an attachment of any size, including attachments added through AddAttachmentsToSet and attachments uploaded through GetAttachmentUploadLinks. The download URL is time-limited and expires at the date and time indicated in the downloadUrl response field. Download the attachment from the URL before it expires.
Returns one or more presigned upload URLs for uploading a large file attachment to a support case by using a multipart upload workflow. The maximum file size that you can upload with this workflow is 150 MB, and parts can be up to 100 MB each. Initiate a new upload by providing fileName and fileSizeBytes; the response returns a unique uploadId, the part size, the total number of parts, and a list of presigned upload URLs for the requested range of parts. A maximum of 10 upload URLs are returned per call. To retrieve more upload URLs for an upload that's already in progress, call GetAttachmentUploadLinks again with the existing uploadId and a new uploadRange.
Refreshes the Trusted Advisor check that you specify using the check ID. You can get the check IDs by calling the DescribeTrustedAdvisorChecks operation.
Resolves a support case. This operation takes a caseId and returns the initial and final state of the case.
Create a copy of the client with one or more configuration values overridden. This method allows the caller to perform scoped config overrides for one or more client operations.