Troubleshooting
Amazon Q Business not seen in Integrations page
Symptoms
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Amazon Q Business option missing from Integrations page
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Cannot create new Amazon Q Business integration
Resolution
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Only Admin users have access to create a Amazon Q Business/BYOI knowledge base
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Verify user has Admin persona permissions
Failed to fetch Amazon Q Business applications
Resolution
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Confirm Amazon Q Business is enabled in the Admin console
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Try logging out and back in to refresh the session, then retry the operation
Amazon Q Business application not seen in the list of applications displayed during knowledge base creation
Symptoms
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Amazon Q Business applications list is empty on Create Knowledge Base page
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Amazon Q Business applications list is populated but missing expected applications
Resolution
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Check if missing Amazon Q Business applications were granted permissions in the AWS resources page of the Admin console
Failed to create dataset. Chat instance is not ready. Please try again later
Symptoms
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Knowledge base creation fails with error "Chat instance is not ready. Please try again later"
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Unable to complete knowledge base creation process
Resolution
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If this is the first time creating a knowledge base in Amazon Quick Suite, wait 5 minutes and retry the operation
