Chat agent customization in Amazon Quick Suite - Amazon Quick Suite
System default chat agent editing permissionsEdit system chat agentAdding blocked words and phrases for chat agentsEdit blocked words and phrases for chat agents and flows

Chat agent customization in Amazon Quick Suite

When a user account subscribes to Quick Suite, the service automatically creates a system default chat agent. This agent powers the default chat experience, allowing Amazon Quick Suite users to leverage all chat functionalities (such as uploading files to chat, using large language model (LLM) parametric knowledge, and answering from their enterprise data) out of the box. The system default chat agent can be updated in the Amazon Quick Suite agent section by a select set of users who are designated as owners for the agent by the admin.

All chat agents (including system and custom) as well as flows are also equipped with guardrails and safety controls to ensure responsible use. Any agent or flow that you chat with will use these default guardrails powering the chat interactions:

  • Prompt leak protection – Automatically enabled to prevent prompt injection and other LLM-breaking attacks.

  • Prompt safety – Protects against common security threats like malicious instructions, instructions to ignore guardrails, and others.

  • Blocked words and phrases – Protects against inappropriate content including insults, hate speech, sexual content, violence, and misconduct, for both chat requests and responses.

As an admin, you can define blocked phrases for all Amazon Quick Suite chat agents. If you do, Amazon Quick Suite ensures that chat agent and flows responses across your Amazon Quick Suite instance don't include these words or phrases. No blocked words or phrases are assigned to your chat agent or flows by default. You can choose up to 50 words or phrases to block.

Note

Admins can also control permissions for whether users can create and use chat agents and flows. For instructions on how to do that, see Custom permissions.

The following sections outline how to edit the system default agent and add blocked words for chat to influence all agent responses and flows.

Grant user permissions to edit system default chat agent

The system default chat agent can be edited by users the admin designates as owners to this agent in the admin console. The following procedure shows you how to grant admin permissions to a user so that they can edit the system default agent.

To grant permissions to edit system default agent

  1. Log in to the Amazon Quick Suite console.

  2. Select Manage Quick Suite from the Amazon Quick Suite admin console.

  3. From the admin console left navigation menu, select Account, and then select Manage assets.

  4. In Manage assets, select Chat agents.

  5. Select My Assistant from the list of chat agents shown. Then, from the Actions menu, select Share.

  6. In the Share assets modal, use the User or Group search bar to find the user or group you want to designate as owners for the system agent.

  7. Then, from Permissions, choose Owner. Then, select Share.

Edit system chat agent settings

To customize your system chat agent, users designated as owners need to login to Amazon Quick Suite and visit the agent library page. Admins can directly access this page by clicking on the Go to agent link in admin console under Chat agent customization. Once in Amazon Quick Suite, follow these steps to edit your system default chat agent's properties. You can preview and test how your system agent works as you configure it.

To update system chat agent settings

  1. Log in to the Amazon Quick Suite console.

  2. Select Manage Quick Suite from the Amazon Quick Suite admin console.

  3. From the admin console left navigation menu, select Customization, and then select Chat agent customization.

  4. In Chat agent customization, in System chat agent, select Go to chat agent.

  5. In the My Assistant page, in Configure chat agent, customize the following sections:

    1. In Chat agent persona, configure your chat agent's personality, identity, tone, and response style. For detailed information about agent customization options, see Working with chat agents in the Amazon Quick Suite User Guide.

      Note

      This agent powers default chat interactions across all users of this account with chat feature access. Ensure that your instructions (e.g. identity and response style) work well for all users of this account.

    2. In Reference documents, upload files that remain active in your chat agent's memory to guide all interactions. For detailed information about file upload options, see Working with chat agents in the Amazon Quick Suite User Guide.

      Note

      Since this agent is meant for broad use, this is a place to upload enterprise-level response templates and guides.

      The system default agent isn't linked to specific knowledge sources, actions, or spaces to ensure it works for all users regardless of their access permissions. This setting can't be changed.

  6. In Customization, configure details to help recognize the chat agent. For detailed information about customization options, see Working with chat agents in the Amazon Quick Suite User Guide.

Adding blocked words and phrases for chat agents

Default guardrails and admin provided blocked words serve as general settings that all chat agents and flows consider when the user chats with them. Admin configured blocked words are filtered out from responses in both chat agents and flows within your Amazon Quick Suite instance.

To learn more about chat agents, see Working with chat agents in the Amazon Quick Suite User Guide.

To assign blocked words and phrases for all chat agents

  1. Log in to the Amazon Quick Suite console.

  2. Select Manage Quick Suite.

  3. From the left navigation menu, select Customization, and then select Chat agent customization.

  4. In Chat agent customizations, for Guardrails and safety controls, do the following:

    1. Add blocked words and phrases – Select Add to add blocked words and phrases. You can add upto 50 words and phrases.

Edit blocked words and phrases for chat agents and flows

To edit blocked words and phrases added to chat agents and flows, use the following procedure.

To edit blocked words and phrases for all chat agents and flows

  1. Log in to the Amazon Quick Suite console.

  2. Select Manage Quick Suite.

  3. From the left navigation menu, select Customization, and then select Chat agent customization.

  4. In Chat agent customization, for Guardrails and safety controls, do the following:

    1. Add blocked words and phrases – Select Remove to remove existing blocked words and phrases. Or, select Add to add new ones. You can add upto 50 words and phrases.