Human-in-the-loop task center - Amazon Quick Suite
OverviewTypes of tasksManaging tasks

Human-in-the-loop task center

Human-in-the-loop (HITL) tasks enable you to incorporate human judgment at critical points in your automated processes. The Task Center provides a centralized interface for managing HITL tasks. Users can review, resolve, and track tasks that require human intervention.

Overview

The Task center displays tasks requiring human attention and provides metrics on task processing.

Task metrics

The dashboard shows key performance indicators:

  • Open tasks - Total number of tasks awaiting completion

  • Critical tasks - Count of high-priority tasks requiring attention

  • Overdue tasks - Number of tasks past their due date

Task details table

Each task provides comprehensive information through the following columns:

  • Title - Brief description of what needs to be done

  • Status - Current task state (Open, Completed, Archived)

  • Due date - When the task should be completed (includes overdue warning)

  • Severity - Task priority (Low, Moderate, Critical)

  • Assignee - User or group responsible for the task

  • Creation time - When the task was created

  • Completion time - When the task resolution was submitted by a user

Prerequisites

Before working with tasks, you need:

  • Task permissions - Access granted through automation deployment settings

  • Active automations - At least one automation with HITL tasks must be run

Types of tasks

Chat tasks

Interactive conversations where AI agents gather input through natural language. To participate in a chat task:

  • Select the task

  • Review the conversation history

  • Respond to agent questions in the chat interface

  • The agent will close the task once it has sufficient information

Note

Chat tasks are closed automatically by the AI agent. You can archive unresolvable tasks, which the agent will treat as exceptions.

Form tasks

Tasks requiring structured input through form fields. To complete a form task:

  • Select the task

  • Fill in the required form fields

  • Click Submit when finished

Note

Enable "Automatically open next task" to streamline processing multiple tasks. Use "Save as Draft" to preserve partial progress.

Managing tasks

Task statuses

Tasks can be in one of these states:

  • Open - Awaiting human input

  • Completed - Successfully submitted

  • Archived - Removed from active view

Task actions

Manage tasks through these available actions:

  • Submit - Complete a form task

  • Save as Draft - Preserve partial form progress

  • Archive - Remove task from active view

  • Unarchive - Restore archived task

Note

Only Open tasks can be archived.

Task assignment

Distribute work by assigning tasks:

  • Select a task

  • Click the assignee field

  • Search for and select users or groups

  • Click Remove assignee to clear assignment

Note

Users must have appropriate permissions to be assigned tasks.

Access connected resources through the Sources menu:

  • Case - View related case details (if applicable)

  • Automation - See the automation that created the task

Note

Source access requires appropriate permissions.

Search and filtering

Locate specific tasks using:

  • Search - Find tasks by title

  • Filters:

    • Status

    • Due date

    • Severity

    • Assignee

    • Creation date

Note

Click refresh to update task data at any time.

Environment selection

Switch between viewing tasks from:

  • Test - Tasks from automation testing

  • Deployed - Tasks from deployed automations