Support escalation path - Amazon Quick

Support escalation path

If you cannot resolve an issue for an integration using the troubleshooting steps, follow this escalation path:

  1. Gather diagnostic information:

    • Integration configuration details

    • Error messages and timestamps

    • Steps to reproduce the issue

    • Environment details if applicable (Online vs. Server, version)

  2. Check Amazon Quick service health and known issues in the console.

  3. Contact AWS Support through the Amazon Quick console or AWS Support Center.

  4. For complex authentication or permission issues, be prepared to involve your administrator.