Amazon Quick Microsoft Outlook extension user guide
As a user, you can access Amazon Quick directly within Microsoft Outlook to get AI-powered assistance without leaving your email environment. The extension integrates seamlessly into your Microsoft Outlook workflow, providing instant access to knowledge bases and intelligent responses.
Topics
Add a Microsoft Outlook Extension to your Microsoft Outlook
Install the Quick app in your Microsoft Outlook environment to enable AI-powered assistance. This one-time setup makes Quick accessible throughout your Microsoft Outlook workflow.
Add a Microsoft Outlook extension to your Microsoft Outlook
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Open your Microsoft Outlook.
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Go to Add-Ins and search for Quick and choose Quick.
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You will now see the Amazon Quick logo on the top bar on the right where you can access the chat assistant.
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Once the add-in is installed, you can use your Quick Add-In.
Access Quick in your Microsoft Outlook navigation pane at any time
Once you've added Quick to your Microsoft Outlook environment, you can access it conveniently through the navigation pane for quick assistance without interrupting your email workflow. The navigation pane provides persistent access to Quick while you work with emails and conversations.
Microsoft Outlook extension use cases
With Quick integrated into Microsoft Outlook, you can search and access your organization's knowledge bases directly from your email conversations. This allows you to find relevant information, get answers to questions, and enhance your communications without leaving Microsoft Outlook.
Get summaries and action items from lengthy email threads
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Locate the Quick icon under add-ins in your Microsoft ribbon and select the summarize shortcut.
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Alternatively, open the Quick side panel and ask any question of your choice about the email thread in focus.
Draft speedy replies to emails
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Navigate to an email thread of your choice and locate the Quick icon under add-ins in your Microsoft ribbon. Select the reply or reply all shortcut.
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Quick will create a draft response and open a reply window that is ready to send.
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Iterate on the draft with Quick and click send.
Incorporate Quick's company knowledge and general knowledge into your emails
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Open an email thread of your choice and ask Quick about its knowledge.
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Use the insert text or replace selection buttons to insert Quick's response into your email drafts.
Perform actions in external applications
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Start a direct message (DM) with Quick.
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Ask it to perform an action of your choice in an external application using action connectors configured by your organization.
Amazon Quick Microsoft Outlook extension usage guidelines
As a user, you are responsible for keeping company information safe. The following guidance helps you use Amazon Quick apps securely while maintaining data privacy and compliance.
Conversation retention policy and accuracy
Amazon Quick automatically deletes conversations after 30 days of inactivity. Microsoft Outlook conversation retention follows your company's specific history rules, and Microsoft Outlook retention periods may exceed Amazon Quick's 30-day limit.
Users can review past conversations and attachments. Closing the Quick chat panel ends the current conversation. Reopen the panel to start a new conversation. However, users need to visit the Amazon Quick chat instance to manage their conversations.
Security considerations
When you use Amazon Quick with email content, remember that responses reflect individual user permissions and content may include information not accessible to all email recipients. It may generate responses that contain sensitive data that can't be publicly shared.
To protect your organization's data, carefully evaluate email usage and plan deployment with data privacy in mind. Amazon Quick maintains strict data privacy by not using customer data for service improvements, not using customer data to enhance language models, and not indexing Microsoft Outlook conversations into your company's Amazon Quick instance.
Microsoft Outlook extension known limitations
The following are known limitations of the Amazon Quick Microsoft Outlook extension:
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The Microsoft Outlook extension is only able to access your current selected email (which can include your email thread). It is unable to answer questions across all emails/calendar events in your inbox. To enable access to your entire inbox and calendar, configure the Microsoft Outlook actions integration.
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The Microsoft Outlook extension can't generate visuals from structured data.
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Web search isn't supported in the Microsoft Outlook extension at this time.
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You cannot review your conversation history in Microsoft Outlook at this time. To review and manage your conversation history, use the Amazon Quick chat instance.
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The Microsoft Outlook extension doesn't support flows.
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The Microsoft Outlook extension supports up to 19 uploaded files and your current email thread. For more information on file upload support, see Upload files and chat.
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The Microsoft Outlook extension doesn't support filtering during chat based on Recently used agents. Users will have access to the full list of available agents and can pick agents they want to use.
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The Microsoft Outlook extension doesn't support the Actions menu, so you can't invoke actions explicitly. However, implicit actions are supported. For more information about explicit and implicit actions, see Using Actions in Chat.
