Microsoft OneDrive knowledge base integration
Use the Microsoft OneDrive knowledge base integration to index OneDrive content so that Amazon Quick agents can search and answer questions about it.
Amazon Quick uses a pre-registered multi-tenant application to connect to OneDrive for knowledge bases. You do not need to create an app registration. When a user first connects, Microsoft presents a consent dialog. An administrator can grant consent on behalf of the entire organization, or individual users can consent for themselves.
Before you begin
Make sure you have the following before you set up the integration.
-
A Microsoft 365 account with OneDrive access.
-
For subscription requirements, see Set up integrations in the console.
-
Your Microsoft administrator may need to grant organizational consent before users can create a OneDrive knowledge base. Administrators can grant organization-wide consent by signing in and choosing Consent on behalf of your organization during the integration creation flow.
Note
When an administrator grants organizational consent, Microsoft Entra automatically creates an Enterprise Application (service principal) in your tenant. You can disable or delete this service principal at any time from Enterprise applications in the Microsoft Entra admin center, which immediately revokes all access.
Set up the knowledge base integration
-
In the Amazon Quick console, choose Integrations.
-
Choose Microsoft OneDrive and choose the Add (plus "+") button.
-
In the Create OneDrive knowledge base dialog, under Connected account, choose Sign in to OneDrive and complete the Microsoft sign-in and consent flow.
-
Under Create knowledge base, enter a name and an optional description for your knowledge base.
-
In the Content section, choose Add content and select the OneDrive files or folders you want to index.
-
Choose Create.
Supported content types
-
Microsoft Office documents: Word, Excel, PowerPoint
-
PDF files
-
Text files and rich text documents
-
Text documents with embedded images
-
Audio and video files
Access controls
Important
When Amazon Quick indexes OneDrive content, it does not sync access control lists (ACLs) from OneDrive. All indexed content is accessible to any user who has access to the knowledge base in Amazon Quick, regardless of their permissions in OneDrive. Review which content you include when creating a knowledge base.
Limitations
-
File comments synchronization is not supported.
Manage and troubleshoot
To edit, share, or delete your integration, see Managing existing integrations.
For general knowledge base troubleshooting, including sync issues and missing documents, see Troubleshooting knowledge bases.
