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Microsoft Outlook integration - Amazon Quick
Before you beginConfiguring Microsoft EntraSetting up the connector in Amazon QuickAvailable actionsManage and troubleshootAdmin consent for Microsoft 365

Microsoft Outlook integration

With the Microsoft Outlook action connector, you can access Outlook's email, calendar, and contact APIs directly in Amazon Quick through natural language.

Amazon Quick supports multiple authentication methods for Microsoft Outlook. Choose the method that best fits your organization's security requirements.

  • Default OAuth app – Uses an AWS-managed OAuth application. No additional credentials are needed. Users authenticate directly with their Microsoft account.

  • Custom OAuth app – Uses a customer-managed application registered in Microsoft Entra. This option gives your organization full control over the OAuth configuration. Users authenticate on behalf of a signed-in user (delegated permissions).

  • Service-to-Service OAuth – Uses client credentials for server-to-server authentication without user interaction (application permissions). Suitable for automated workflows.

For more information about the authentication methods that Amazon Quick supports, see Authentication methods.

Before you begin

Make sure that you have the following before you set up the integration.

  • A Microsoft 365 account with Outlook or Exchange Online access.

  • For Custom OAuth app or Service-to-Service OAuth: Access to the Microsoft Entra admin center on the Microsoft website with at least Application Developer permissions.

  • For Amazon Quick subscription requirements, see Set up integrations in the console.

Configuring Microsoft Entra

If you are using Default OAuth app authentication, skip this section and proceed to Setting up the connector in Amazon Quick.

Before you configure Amazon Quick, create an app registration in Microsoft Entra. Complete all of the following steps in Entra before moving to the Amazon Quick console.

For more information about app registrations, see Register an application with the Microsoft identity platform in the Microsoft documentation.

Register the application

  1. Open the Microsoft Entra admin center.

  2. In the left navigation, choose Entra ID, then choose App registrations.

  3. Choose New registration.

  4. For Name, enter a descriptive name for your integration.

  5. For Supported account types, choose Accounts in this organizational directory only.

  6. For Redirect URI, select Web and enter https://{region}.quicksight.aws.amazon.com/sn/oauthcallback. Replace {region} with the AWS Region where your Amazon Quick instance is deployed.

  7. Choose Register.

  8. On the overview page, copy the Application (client) ID and Directory (tenant) ID. You need these values for the Amazon Quick configuration.

Create a client secret

Amazon Quick needs a client secret to authenticate with Microsoft Entra. This secret acts as a password for the app registration.

  1. From your app registration, choose Certificates & secrets.

  2. Choose New client secret.

  3. Enter a description and choose an expiration period.

  4. Choose Add.

  5. Copy the Value immediately. This value is only displayed once.

Important

Copy the secret Value, not the Secret ID. The Value is the longer string used for authentication.

Configure API permissions

Microsoft Graph supports two permission types for this integration. Delegated permissions allow the app to act on behalf of a signed-in user. Application permissions allow the app to act without a signed-in user. For more information, see Overview of Microsoft Graph permissions in the Microsoft documentation.

  1. From your app registration, choose API permissions.

  2. Choose Add a permission, then choose Microsoft Graph.

  3. Choose Delegated permissions or Application permissions based on your authentication method, and add the permissions from the appropriate table below.

  4. Choose Grant admin consent for [your tenant name] to approve the permissions.

For user authentication (delegated permissions):

Add the following as Delegated permissions in your Entra app registration. For the full permissions reference, see Microsoft Graph permissions reference in the Microsoft documentation.

Outlook action integration – delegated permissions
Permission Description
Mail.ReadWrite Allows the app to create, read, update, and delete email in user mailboxes.
Mail.Send Allows the app to send mail as users in the organization.
Calendars.ReadWrite Allows the app to create, read, update, and delete events in user calendars.
Calendars.ReadWrite.Shared Allows the app to create, read, update and delete events in all calendars the user has permissions to access, including delegate and shared calendars.
User.Read Allows users to sign in to the app and allows the app to read the profile of signed-in users.
User.Read.All Allows the app to read the full set of profile properties of other users in your organization.
Contacts.Read Allows the app to read user contacts.
Place.Read.All Allows the app to read company places (conference rooms and room lists) for calendar events and other applications.
MailboxSettings.Read Allows the app to read the user's mailbox settings.
offline_access Allows the app to refresh access tokens without requiring the user to sign in again. This reduces how often users need to re-authenticate.
Note

User.Read.All and Place.Read.All require administrator consent. An administrator must grant consent before users can authenticate.

For service authentication (application permissions):

Add the following as Application permissions in your Entra app registration.

Outlook action integration – application permissions
Permission Description
Mail.ReadWrite Allows the app to create, read, update, and delete mail in all mailboxes.
Mail.Send Allows the app to send mail as any user.
Calendars.ReadWrite Allows the app to create, read, update, and delete events of all calendars.
User.Read.All Allows the app to read user profiles.
Contacts.Read Allows the app to read all contacts in all mailboxes.
Place.Read.All Allows the app to read company places (conference rooms and room lists) for calendar events and other applications.
MailboxSettings.Read Allows the app to read user's mailbox settings.
Important

With service authentication, all actions execute as the service account. Any user with access to this integration can perform actions across all mailboxes that the service account can access. Scope the application permissions appropriately for your organization's security requirements.

Record your credentials

Before leaving the Microsoft Entra admin center, confirm you have the following values. You need them for the Amazon Quick configuration.

Required credentials from Microsoft Entra
Value Where to find it
Application (client) ID App registration overview page
Directory (tenant) ID App registration overview page
Client secret value Certificates & secrets page

Setting up the connector in Amazon Quick

Connect from the Available tab

If you want to use Default OAuth app authentication, you can connect directly from the Available tab without additional configuration.

  1. In the Amazon Quick console, choose Connectors.

  2. On the Available tab, find Microsoft Outlook and choose Connect.

  3. Complete the Microsoft sign-in flow and grant the requested permissions.

To configure a connector with Custom OAuth app or Service-to-Service OAuth instead, use the Create for your team tab as described below.

Create from the Create for your team tab

After you complete any required Entra configuration, create the connector in Amazon Quick.

  1. In the Amazon Quick console, choose Connectors.

  2. Choose the Create for your team tab.

  3. Find and choose Microsoft Outlook.

    Note

    If a Microsoft Outlook connector already exists, a dialog appears with your existing connectors. To use an existing connector, choose it. To create a new one, choose No, create new.

  4. Enter a Name for your connector. Optionally, choose + Add Description to add a description.

  5. For Connection type, choose Public network.

  6. For OAuth Configuration, choose one of the following authentication methods and configure the required fields.

    1. For Default OAuth app:

      No additional credentials are needed. Choose Next to continue.

    2. For Custom OAuth app (user authentication with delegated permissions), configure the following fields:

      • Base URL (Optional) – The Microsoft Graph API base URL. Example: https://graph.microsoft.com/v1.0

      • Client ID – The Application (client) ID from your Entra app registration.

      • Client secret – The client secret value from your Entra app registration.

      • Token URL – The token endpoint. Example: https://login.microsoftonline.com/{tenant-id}/oauth2/v2.0/token

      • Authorization URL – The authorization endpoint. Example: https://login.microsoftonline.com/{tenant-id}/oauth2/v2.0/authorize

      • Redirect URL – Pre-filled with the Amazon Quick callback URL.

    3. For Service-to-Service OAuth (service authentication with application permissions), configure the following fields:

      • Base URL (Optional) – The Microsoft Graph API base URL. Example: https://graph.microsoft.com/v1.0

      • Client ID – The Application (client) ID from your Entra app registration.

      • Client secret – The client secret value from your Entra app registration.

      • Token URL – The token endpoint. Example: https://login.microsoftonline.com/{tenant-id}/oauth2/v2.0/token

      Note

      The scope for the client credentials token request (https://graph.microsoft.com/.default) is set automatically by Amazon Quick. You do not need to configure it manually.

  7. Choose Next.

  8. If you chose Default OAuth app or Custom OAuth app, a Microsoft authorization window opens. Review the requested permissions and choose Accept.

    If you see an error instead of the consent dialog, your organization might restrict third-party app access. See Admin consent for Microsoft 365.

  9. On the Review page, review the available actions for the connector. Choose Next.

  10. On the Publish page, choose who can access the connector. You can enable access for everyone in your organization or search for specific teams or groups.

  11. Choose Publish.

Available actions

After you set up the connector, the following actions are available.

Microsoft Outlook available actions
Category Action Description
Email List User Mails Lists emails in a mailbox.
Email List Folder Messages Lists messages in a specific mail folder.
Email View Email Retrieves email details by ID.
Email Send User Email Sends a new email message.
Email Reply To Email Replies to an existing email.
Email Forward User Email Forwards an email to other recipients.
Email Update Email Edits email properties.
Email Delete Email Removes an email from a mailbox.
Email Move Email To Folder Moves an email to a different folder.
Email List Email Attachments Lists attachments on an email.
Email Get Attachment Retrieves attachment details and content by ID.
Calendar List Calendar Events Lists events on a calendar.
Calendar List Calendar View Lists meetings in a specified date range.
Calendar Create Calendar Event Creates a new meeting or appointment.
Calendar Update Calendar Event Modifies an existing event.
Calendar Delete Calendar Event Removes an event from a calendar.
Calendar Find Meeting Times Suggests meeting times based on attendee availability.
Contacts List Contacts Lists contacts.
Users List Users Lists users in the organization.
Settings Get Mailbox Settings Reads mailbox configuration.
Places List Places Lists meeting rooms and room lists.

Manage and troubleshoot

To edit, share, or delete your integration, see Managing existing integrations.

Authentication issues

  • Incorrect app registration – Verify the app registration in Microsoft Entra includes the required API permissions and that admin consent has been granted.

  • Expired client secret – Check if the client secret has expired in Certificates & secrets and generate a new one if needed.

  • Incorrect redirect URI – Verify the redirect URI in Microsoft Entra matches https://{region}.quicksight.aws.amazon.com/sn/oauthcallback.

Common error messages

  • Access denied. You do not have permission to perform this action – The authenticated user does not have the required permissions. Contact your administrator to verify and grant appropriate permissions.

  • AADSTS50020: User account from identity provider does not exist in tenant – The user account is not configured in the correct Microsoft Entra tenant. Verify the user account exists in the tenant that matches the Directory (tenant) ID in your app registration.

When you use the Default OAuth app authentication method, Amazon Quick uses an AWS-managed application to access Microsoft Outlook on behalf of the signed-in user. Most users can complete setup without any extra steps. However, if your Microsoft 365 tenant restricts third-party app access, a Microsoft 365 administrator must grant one-time consent before users can connect.

If you see an error when you sign in during connector setup, your organization might restrict third-party app access. Share the following information with your Microsoft 365 administrator:

  • What to do: Grant admin consent for the Amazon Quick Microsoft Outlook integration application.

  • Why: Amazon Quick needs delegated access to Outlook email, calendar, and contact data to perform actions on behalf of users.

An administrator can grant consent in one of the following ways:

  • Through the consent dialog – A Global Administrator or Privileged Role Administrator initiates the connector setup flow. In the Microsoft sign-in dialog, they select the Consent on behalf of your organization check box and choose Accept.

  • Through the Microsoft Entra admin center – Sign in to the Microsoft Entra admin center on the Microsoft website. Choose Enterprise applications, locate the Amazon Quick application, choose Permissions, and choose Grant admin consent for Your Organization.

After consent is granted, any user in your organization can connect without being prompted for individual consent.

Note

To check whether your tenant restricts user consent, go to the Microsoft Entra admin center and choose Enterprise applications, Consent and permissions, User consent settings. If the setting is Do not allow user consent, an administrator must grant consent before users can use the connector.