Troubleshooting
When action connectors encounter issues, systematic troubleshooting helps you quickly identify and resolve problems. This guidance covers common issues and their solutions to minimize downtime and restore functionality.
Common issues and solutions
Authentication problems
Token expiration
Symptom: "Authentication token expired" error Resolution:
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Choose "Reconnect" in console.
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Complete authentication flow.
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Retry action.
Permission errors
Symptom: "Insufficient permissions" message Resolution:
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Verify service permissions.
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Check connector configuration.
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Review action requirements.
Connection failures
Symptom: "Unable to connect to service" error Resolution:
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Verify service availability.
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Check network connectivity.
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Validate credentials.
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Review service quotas.
Action-specific issues
Form submission failures
Validation errors
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Check required fields.
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Verify data formats.
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Review field limitations.
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Check for special characters.
Timeout issues
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Reduce form complexity.
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Check network latency.
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Review service response times.
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Consider breaking into multiple actions.
Sync and performance issues
Slow response times
Resolution:
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Check API rate limits.
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Review concurrent executions.
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Monitor service health.
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Optimize action configuration.
Failed executions
Resolution:
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Review CloudWatch logs.
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Check error messages.
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Verify service status.
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Test connection health.
Common error messages
| Error code | Description | Resolution |
|---|---|---|
| AUTH_001 | Authentication failed | Verify credentials and retry |
| CONN_002 | Connection timeout | Check network and service status |
| PERM_003 | Insufficient permissions | Review required permissions |
| TOKEN_004 | Token expired | Reinitiate authentication |
