# Troubleshooting
<a name="troubleshooting"></a>

Live Streaming on AWS troubleshooting steps

If you need help with this solution, contact Support to open a support case for this solution.

<a name="contact-aws-support"></a>== Contact Support

Understand how to use Support to help you deploy, troubleshoot, or use the solution.

If you have [AWS Developer Support](https://aws.amazon.com/premiumsupport/plans/developers/), [AWS Business Support](https://aws.amazon.com/premiumsupport/plans/business/), or [AWS Enterprise Support](https://aws.amazon.com/premiumsupport/plans/enterprise/), you can use the Support Center to get expert assistance with this solution. The following sections provide instructions.

<a name="create-case"></a>=== Create case . Sign in to [Support Center](https://support.console.aws.amazon.com/support/home#/). . Choose **Create case**.

<a name="how-can-we-help"></a>=== How can we help? . Choose **Technical**. . For **Service**, select **Solutions**. . For **Category**, select **Other Solutions**. . For **Severity**, select the option that best matches your use case. . When you enter the **Service**, **Category**, and **Severity**, the interface populates links to common troubleshooting questions. If you can’t resolve your question with these links, choose **Next step: Additional information**.

<a name="additional-information"></a>=== Additional information . For **Subject**, enter text summarizing your question or issue. . For **Description**, describe the issue in detail. . Choose **Attach files**. . Attach the information that Support needs to process the request.

<a name="help-us-resolve-your-case-faster"></a>=== Help us resolve your case faster . Enter the requested information. . Choose **Next step: Solve now or contact us**.

<a name="solve-now-or-contact-us"></a>=== Solve now or contact us . Review the **Solve now** solutions. . If you can’t resolve your issue with these solutions, choose **Contact us**, enter the requested information, and choose **Submit**.