Example test

The following example demonstrates a JSON string representing the content of a test case configuration. It illustrates a simple test case that mocks the hours of operation when the test is initiated and then validates that a welcome prompt is played. Additionally, it simulates a contact's DTMF input to be placed in a queue and connected to an agent. The test will then verify if the queue placement is correct before concluding the test case. Overall, this test case configuration consists of three interactions with three simulated actions. Following is an example of the JSON representation for this test case.

{
    "Version": "2025-06-21",
    "Metadata": {},
    "Observations": [
        {
            "Identifier": "TriggerHoursCheck",
            "Event": {
                "Identifier": "Unique identifer"
                "Type": "TestInitiated",
                "Actor": "System",
                "Properties": {}
            },
            "Usage": {
                "Type": "EXACTLY"
            },
            "Actions": [
                {
                    "Identifier": "ActionId",
                    "Type": "OverrideSystemBehavior",
                    "Parameters": {
                        "ActionType": "OverrideSystemBehavior",
                        "Behavior": {
                            "Type": "FlowAction",
                            "Properties": {
                                "ActionType": "CheckHoursOfOperation",
                                "ActionParameters": {
                                    "HoursOfOperationId": "arn:aws:connect:us-west-2:123456789012:instance/abc123/flow/BasicHours"
                                },
                                "Strategy": {
                                    "Type": "SubstituteResource",
                                    "SubstituteArn": "arn:aws:connect:us-west-2:123456789012:instance/abc123/flow/AlwaysOnHours"
                                }
                            }
                        }
                    },
                    "Transitions": {
                        "NextAction": ""
                    }
                }
            ],
            "Transitions": {
                "NextObservations": [
                    "Welcome Message"
                ]
            }
        },
        {
            "Identifier": "Welcome Message",
            "Event": {
                "Identifier": "Unique identifer"
                "Type": "MessageReceived",
                "Actor": "System",
                "Properties": {
                    "Text": "Press 1 to be connected to an agent"
                },
                "MatchingCriteria": "Similarity"
            },
            "Usage": {
                "Type": "EXACTLY"
            },
            "Actions": [
                {
                    "Identifier": "Send dtmf input",
                    "Type": "SendInstruction",
                    "Actor": "Customer",
                    "Parameters": {
                        "ActionType": "SendInstruction",
                        "Actor" : "Customer",
                        "Instruction": {
                            "Type": "DtmfInput",
                            "Properties": {
                                "Value": 1
                            }
                        }
                    },
                    "Transitions": {
                        "NextAction": ""
                    }
                }
            ],
            "Transitions": {
                "NextObservations": [
                    "Trigger Queue Announcement"
                ]
            }
        },
        {
            "Identifier": "Trigger Queue Announcement",
            "Event": {
                "Type": "MessageReceived",
                "Actor": "System",
                "Properties": {
                    "Text": "Thank you for calling. Your call is very important to us and will be answered in the order it was received."
                },
                "MatchingCriteria": "Similarity"
            },
            "Usage": {
                "Type": "EXACTLY"
            },
            "Actions": [
                {
                    "Identifier": "assertqueue",
                    "Type": "Assert",
                    "Parameters": {
                        "Namespace": "$.Queue.Name",
                        "Operator": "Equals",
                        "Operand": "Basic Queue"
                    },
                    "Transitions": {
                        "NextAction": "endthetest"
                    }
                },
                {
                    "Identifier": "endthetest",
                    "Type": "TestControl",
                    "Parameters": {
                        "ActionType": "TestControl"
                        "Command": {
                            "Type": "EndTest"
                        }
                    },
                    "Transitions": {
                        "NextAction": ""
                    }
                }
            ],
            "Transitions": {
                "NextObservations": []
            }
        }
    ]
}