Troubleshooting the Amazon Q Business App for Slack
- My admin has enabled the Amazon Q Business app for Slack, but I'm unable to login.
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Try having a conversation on your Amazon Q web experience first and then try Slack again. If this doesn't work, then contact your Amazon Q admin or IT department.
- I am getting a "Can't access document" error.
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This happens when a document uses an unsupported format from which Amazon Q app is unable to pull relevant data to provide a helpful response. If you encounter this error and would like your file format to be supported, please submit feedback via the feedback button in the browser extension.
- Amazon Q doesn't respond helpfully or doesn't use the context of the document I added.
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Try starting a new chat and adding the document again. If it still does not work, contact your Amazon Q Business admin for further support.
