Next steps

If you’re planning to migrate your contact center to the cloud, you might be concerned about how the migration will affect your customer portal and your brand. If you have the right vision, a robust delivery plan, and continued innovation after you go live, the migration can be a success from multiple angles: technical, operational, and financial.

Include some form of transformation in the initial phase of your migration plan to improve the customer experience. Establish mechanisms to work back from the customer and to listen to the voice of the customer to fuel this innovation. Use real data and end-user insights as much as possible. Ultimately these innovations will reduce customers’ efforts to resolve issues and will increase customer retention and loyalty.

This strategy is a starting point for planning your migration journey. Reach out to your AWS account manager or fill out the AWS Professional Services form for more information or if you need help in any of these areas: