The CCoE tenets
A Cloud Center of Excellence (CCoE) typically operates based on a set of tenets or guiding principles that help shape its mission and activities. These tenets provide a framework for the CCoE's operation, and they align its efforts with the organization's broader goals and cloud strategy. While the specific tenets might vary from one organization to another, you can start with the following common CCoE tenets (often known as REALMS). Note that these tenets are currently documented from the perspective of AWS Partners, but any AWS customer can define KPIs that support their own cloud journey:
Research means that, based on field experiences and value propositions, AWS Partners can decide which areas to explore, create best practices, and automate manual tasks to deliver business outcomes or benefits to their customers.
An example KPI is the number of new solution offerings to be developed in a particular time frame
Evangelize means to share best practices and transfer knowledge across internal teams to raise awareness about how the AWS Partner can deliver better outcomes for its end customers. There can be multiple ways to accomplish this, including internal events, offsites, blog posts, and whitepapers.
An example KPI is the number of webinar events, thought leadership materials (for example, blog posts and whitepapers), and training sessions.
Apply involves developing an end-to-end roadmap, from identifying prospecting leads to implementing customer projects.
An example KPI is the total number of pilot or proof-of-concept (PoC) implementations.
Lead means leading the development of the AWS Partner's capabilities across presales, sales, and delivery teams through PoC, pilot, minimum viable product (MVP), and first customer wins.
An example KPI is the number of customer wins and the win ratio.
Mentor means helping other internal teams and customers to onboard on AWS projects.
An example KPI is the implementation of and participation in mentorship programs, communities of practice, and shadowing opportunities.
Scale is about the implementation of best practices at various stages of the end-customer lifecycle to create effective, reusable patterns.
Example KPIs are the number of services at released at AWS Marketplace, the number of subscriptions to those services, AWS Competency
achievement, AWS Service Delivery Program validation, and movement toward earning the next AWS Services Partner Tier .
The next section discusses each of the tenets in more detail and provides questions to help identify the relevant KPIs that align with the overall business goals.
