Comparing AMS Accelerate and AWS Support
Comparing AMS Accelerate and AWS Support
Key differences in AMS Accelerate and AWS Support governance responsibilities
The AWS Support and AMS Accelerate support models mainly differ in the following governance areas:
Network traffic protection (encryption, integrity, and identity)
Customer-side data encryption and data integrity authentication
Server-side encryption (file system and data)
In the AMS Accelerate support model, AWS is responsible for these governance areas. In the AWS Support model, you are responsible for them.
For more information about the different types of support models offered by AWS Support, see Compare AWS Support plans
AWS Support and AMS Accelerate responsibility matrix
The following table shows the high-level governance responsibilities of you, as the customer, and AWS in both the AWS Support and AMS Accelerate support models.
Governance area | AWS Support: Who's responsible (AWS or you)
| AMS Accelerate: Who's responsible (AWS or you) |
|---|---|---|
AWS Regions | AWS | AWS |
AWS Availability Zones | AWS | AWS |
AWS Edge locations | AWS | AWS |
AWS Global Cloud Infrastructure | AWS | AWS |
AWS compute | AWS | AWS |
AWS storage | AWS | AWS |
AWS database | AWS | AWS |
AWS networking | AWS | AWS |
Network traffic protection (encryption, integrity, identity) | You | AWS |
Customer-side data encryption and data integrity authentication | You | AWS |
Server-side encryption (file system and data) | You | AWS |
Operating system, network, and firewall configuration | You | You |
Platform and application identity and access management | You | You |
Customer data | You | You |
Note
Each operational process has its own, responsible, accountable, consulted, and informed (RACI) matrix. For more information, see Roles and responsibilities in the AMS Accelerate User Guide.
Support model options
The following diagram shows the different support models that you can apply to each AWS account.
Note
An AWS Control Tower landing zone that includes multiple AWS accounts can have more than one support model.
