**End of support notice:** On October 30, 2026, AWS will end support for Amazon Pinpoint. After October 30, 2026, you will no longer be able to access the Amazon Pinpoint console or Amazon Pinpoint resources (endpoints, segments, campaigns, journeys, and analytics). For more information, see [Amazon Pinpoint end of support](https://docs.aws.amazon.com/console/pinpoint/migration-guide). **Note:** APIs related to SMS, voice, mobile push, OTP, and phone number validate are not impacted by this change and are supported by AWS End User Messaging.

# Managing the Amazon Pinpoint voice channel
<a name="channels-voice-manage"></a>

You can use the Amazon Pinpoint console to enable the voice channel for a project and to manage settings that apply to the voice channel for your Amazon Pinpoint account. For example, you can request production access for your account, or request dedicated phone numbers for sending voice messages.

## Enabling the voice channel
<a name="channels-voice-manage-enable"></a>

Before you can use Amazon Pinpoint to send voice messages, you must enable the voice channel for one or more projects. To learn how to create a new project and enable the voice channel for it, see [Setting up the Amazon Pinpoint voice channel](channels-voice-setup.md). To enable the voice channel for an existing project, complete the following steps.

Note that the settings that you choose for the voice channel also apply to the SMS channel for the project. If you want to send both voice and SMS messages from the project, choose settings that support your goals for both channels. To learn more, see [Amazon Pinpoint SMS channel](channels-sms.md).

**To enable the voice channel for an existing project**

1. Open the Amazon Pinpoint console at [https://console.aws.amazon.com/pinpoint/](https://console.aws.amazon.com/pinpoint/).

1. On the **All projects** page, choose the project that you want to enable the voice channel for.

1. In the navigation pane, under **Settings**, choose **SMS and voice**.

1. On the **SMS and voice** page, next to **SMS settings**, choose **Edit**.

1. Select **Enable the voice channel for this project**.

1. Choose **Save changes**.

1. On the **SMS and voice** page, under **Number settings**, refer to the table to determine whether any phone numbers that are already associated with your account can be used to send voice messages. If there are, the **Voice** column displays **Enabled** next to each phone number that you can use to send voice messages. If there aren't, [Request a phone number](https://docs.aws.amazon.com//sms-voice/latest/userguide/phone-numbers-request.html) in the *AWS End User Messaging SMS User Guide*.