Troubleshooting an integration - AWS Partner Central

Troubleshooting an integration

The following topics explain how to create a support case and troubleshoot common onboarding and integration errors.

Raising support cases

If you still have difficulties integrating your CRM with AWS, follow these steps to raise a support case.

  1. Sign in to the AWS Partner Central with your AWS Partner Network credentials.

  2. On the Support Center for Partner Central, choose Open New Case and complete the following fields:

    • Type of Support Case – AWS Partner Central.

    • Question regarding – Partner Central Tools or ACE leads and opportunities.

    • Get Specific – Select the most appropriate CRM integration case type.

    • Subject – Include a brief description of the request.

    • Description – Provide a detailed description of issues, questions, errors, and troubleshooting steps.

    • Attachments – Sync logs and screenshots, where applicable.

Onboarding error messages

The following table lists and describes some common error messages and their resolutions.

Error message Error condition Resolution steps
Only Alliance Lead contact can make this request. When anyone other than an Alliance Lead (ACE eligible) tries to: update request status, access request details, abandon request, create new request. For internal users: Verify that the partner account is ACE eligible.
Failed to mark implementation as complete. Please try again. When you try to mark a request as implementation complete but there an error occurred during the update. Contact the support team.
No Request received. When you try to abandon a request and there are no requests to abandon.
Your request could not be taken at this time because of an internal error. Check again after some time. Occurs when internal errors occur when abandoning a request, or during request processing. Contact the support team.
Please provide ARN Details for the IAM User/Role to provision bucket for … Occurs when you don't provide an ARN for the beta or production IAM user. IAM details cannot be empty.
Duplicate Request: Bucket ARN details already created and provisioned for this IAM User/Role. Occurs when another request is created for the same partner with the same IAM details and the request is not abandoned. Abandon the existing request.
Please update the IAM ARN details in the existing request. Occurs when the system tried to process the request and the request failed due to an error. Update the IAM ARN details and resubmit.
Your request could not be taken at this time because of an internal error. Check again after some time. After a request is submitted and something during the processing failed. Contact the support team.