Troubleshooting an integration
The following topics explain how to create a support case and troubleshoot common onboarding and integration errors.
Raising support cases
If you still have difficulties integrating your CRM with AWS, follow these steps to raise a support case.
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Sign in to the AWS Partner Central
with your AWS Partner Network credentials. -
On the Support Center for Partner Central
, choose Open New Case and complete the following fields: -
Type of Support Case – AWS Partner Central.
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Question regarding – Partner Central Tools or ACE leads and opportunities.
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Get Specific – Select the most appropriate CRM integration case type.
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Subject – Include a brief description of the request.
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Description – Provide a detailed description of issues, questions, errors, and troubleshooting steps.
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Attachments – Sync logs and screenshots, where applicable.
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Onboarding error messages
The following table lists and describes some common error messages and their resolutions.
| Error message | Error condition | Resolution steps |
|---|---|---|
| Only Alliance Lead contact can make this request. | When anyone other than an Alliance Lead (ACE eligible) tries to: update request status, access request details, abandon request, create new request. | For internal users: Verify that the partner account is ACE eligible. |
| Failed to mark implementation as complete. Please try again. | When you try to mark a request as implementation complete but there an error occurred during the update. | Contact the support team. |
| No Request received. | When you try to abandon a request and there are no requests to abandon. | |
| Your request could not be taken at this time because of an internal error. Check again after some time. | Occurs when internal errors occur when abandoning a request, or during request processing. | Contact the support team. |
| Please provide ARN Details for the IAM User/Role to provision bucket for … | Occurs when you don't provide an ARN for the beta or production IAM user. | IAM details cannot be empty. |
| Duplicate Request: Bucket ARN details already created and provisioned for this IAM User/Role. | Occurs when another request is created for the same partner with the same IAM details and the request is not abandoned. | Abandon the existing request. |
| Please update the IAM ARN details in the existing request. | Occurs when the system tried to process the request and the request failed due to an error. | Update the IAM ARN details and resubmit. |
| Your request could not be taken at this time because of an internal error. Check again after some time. | After a request is submitted and something during the processing failed. | Contact the support team. |
