Sync logs and reports
The following topics explain how to use sync logs and reports in the AWS Partner CRM connector app. The topics also list the log and report types, and the data they contain.
Sync logs
In the connector app, the Sync Log tab displays the status of the synchronization records for inbound and outbound APN synchronization. You use the tab to verify a successful sync and troubleshoot sync errors.
Use the included list views to toggle between Inbound and Outbound synchronization logs.
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Inbound Orchestration – Indicates the job that checks for available inbound records from APN.
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Inbound Orchestration Record Retrieval – Indicates the job that picks up and processes pending inbound records from APN.
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Outbound Orchestration – Indicates the job that sends pending outbound transactions from your organization to APN.
The Sync Log record page shows the status of the synchronization job, the number of records in the payload, the number of records processed successfully, and the number of records in error.
The related Sync Log details show the individual record details processed as part of the synchronization job, plus their individual statuses. The following tables explain each type of log file and their related contents.
Log types
Purpose | Definition |
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Outbound File Retrieval | Created when the outbound job runs based on frequency and whether a new
set of pending records must be synced with AWS. Logs are created only when
records must match the following filter specification for the outbound sync:
|
Inbound File Retrieval | Created based on your inbound sync schedule. The log lists the callouts that check for pending inbound transactions from AWS. |
Inbound Record Retrieval | Created only when the parent Inbound File Retrieval job identifies pending inbound transactions from AWS. The log contains the details of the file from AWS that contains the opportunity or lead records. |
Outbound file retrieval results
Direction | Purpose | Status | Definition |
---|---|---|---|
From AWS | Inbound file retrieval | API Success
|
A list call to the bucket succeeded, The call checked for pending inbound records that must be processed. |
From AWS | Inbound file retrieval | Error
|
The list call failed, typically due to invalid credentials or a permission issue. |
Inbound file retrieval results
Direction | Purpose | Status | Definition |
---|---|---|---|
From AWS | Inbound record retrieval | API success
|
A get call was made to retrieve the file listed from the Inbound File
Retrieval operation, if one or more files exist and await processing. |
From AWS | Inbound record retrieval | Partial
|
The file was retrieved but processing failed for some records. Review the sync log to troubleshoot the failure. |
From AWS | Inbound record retrieval | Error
|
Processing failed for all records due to one of the following reasons:
|
From AWS | Inbound record retrieval | API success
|
If one or more files are present and awaiting processing, a get call is made
to retrieve the file listed from the Inbound File Retrieval
operation. |
From AWS | Inbound record retrieval | Partial
|
The file was retrieved but processing failed for some of the records. Review the sync log to troubleshoot the failure. |
From AWS | Inbound record retrieval | Error
|
Processing failed for all records due to one of the following reasons:
|
From AWS | Inbound record retrieval | Processed
|
Processing succeeded and the records inserted into your mapped object. |
Reports
The AWS Partner CRM connector package includes reports that allow you to track the status of the synchronization between your organization and APN.
To view reports for synchronization
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In the AWS Partner CRM connector app, choose the Reports tab.
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Choose All Folders, then AWS Partner CRM connector.
Available reports include the following:
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Inbound Sync Logs –
Error: Inbound
synchronization record failures by day. -
Inbound Sync Logs –
Success: Inbound
synchronization record successes by day. -
Outbound Sync Logs –
Error: Outbound
synchronization record failures by day. -
Outbound Sync Logs –
Success: Outbound
synchronization record successes by day. -
Synchronization Summary – Summary of inbound and outbound synchronization jobs by day.