Sync logs and reports - AWS Partner Central
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Sync logs and reports

The following topics explain how to use sync logs and reports in the AWS Partner CRM connector app. The topics also list the log and report types, and the data they contain.

Sync logs

In the connector app, the Sync Log tab displays the status of the synchronization records for inbound and outbound APN synchronization. You use the tab to verify a successful sync and troubleshoot sync errors.

Use the included list views to toggle between Inbound and Outbound synchronization logs.

  • Inbound Orchestration – Indicates the job that checks for available inbound records from APN.

  • Inbound Orchestration Record Retrieval – Indicates the job that picks up and processes pending inbound records from APN.

  • Outbound Orchestration – Indicates the job that sends pending outbound transactions from your organization to APN.

The Sync Log record page shows the status of the synchronization job, the number of records in the payload, the number of records processed successfully, and the number of records in error.

The related Sync Log details show the individual record details processed as part of the synchronization job, plus their individual statuses. The following tables explain each type of log file and their related contents.

Log types

Purpose Definition
Outbound File Retrieval

Created when the outbound job runs based on frequency and whether a new set of pending records must be synced with AWS. Logs are created only when records must match the following filter specification for the outbound sync: Updates for AWS is true and Last Sync Date is null, or Last Sync Date is before the Last Modified Date and Last Modified By is the user who scheduled the sync jobs.
Inbound File Retrieval

Created based on your inbound sync schedule. The log lists the callouts that check for pending inbound transactions from AWS.

Inbound Record Retrieval

Created only when the parent Inbound File Retrieval job identifies pending inbound transactions from AWS. The log contains the details of the file from AWS that contains the opportunity or lead records.

Outbound file retrieval results

Direction Purpose Status Definition
From AWS Inbound file retrieval API Success A list call to the bucket succeeded, The call checked for pending inbound records that must be processed.
From AWS Inbound file retrieval Error The list call failed, typically due to invalid credentials or a permission issue.

Inbound file retrieval results

Direction Purpose Status Definition
From AWS Inbound record retrieval API success A get call was made to retrieve the file listed from the Inbound File Retrieval operation, if one or more files exist and await processing.
From AWS Inbound record retrieval Partial The file was retrieved but processing failed for some records. Review the sync log to troubleshoot the failure.
From AWS Inbound record retrieval Error

Processing failed for all records due to one of the following reasons:

  • A a connection error prevented file retrieval.

  • The file was retrieved but none of the records in the file could be written to your Salesforce object, typically due to a validation or permission issue.
From AWS Inbound record retrieval API success If one or more files are present and awaiting processing, a get call is made to retrieve the file listed from the Inbound File Retrieval operation.
From AWS Inbound record retrieval Partial The file was retrieved but processing failed for some of the records. Review the sync log to troubleshoot the failure.
From AWS Inbound record retrieval Error

Processing failed for all records due to one of the following reasons:

  • A connection error prevented file retrieval.

  • The file was retrieved but none of the records in the file could be written to your Salesforce object, most likely due to a validation or permission issue.
From AWS Inbound record retrieval Processed Processing succeeded and the records inserted into your mapped object.

Reports

The AWS Partner CRM connector package includes reports that allow you to track the status of the synchronization between your organization and APN.

To view reports for synchronization

  1. In the AWS Partner CRM connector app, choose the Reports tab.

  2. Choose All Folders, then AWS Partner CRM connector.

Available reports include the following:

  • Inbound Sync Logs – Error: Inbound synchronization record failures by day.

  • Inbound Sync Logs – Success: Inbound synchronization record successes by day.

  • Outbound Sync Logs – Error: Outbound synchronization record failures by day.

  • Outbound Sync Logs – Success: Outbound synchronization record successes by day.

  • Synchronization Summary – Summary of inbound and outbound synchronization jobs by day.