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Fix CDN inconsistent behavior across devices and platforms for MediaTailor - AWS Elemental MediaTailor

Fix CDN inconsistent behavior across devices and platforms for MediaTailor

AWS Elemental MediaTailor content delivery network (CDN) integration should provide consistent ad delivery across all devices and platforms. If ads behave differently across devices:

  1. Ensure consistent header forwarding across all CDN behaviors.

    • Verify that User-Agent, X-Forwarded-For, and custom targeting headers are forwarded consistently

    • Check that header forwarding rules apply to all relevant cache behaviors

  2. Verify player compatibility with your CDN configuration.

    • Test with multiple player types (HLS.js, Video.js, native players) to identify player-specific issues

    • Check for player-specific header requirements or URL handling differences

  3. Test with multiple device types to identify device-specific issues.

    • Include mobile devices, tablets, smart TVs, and desktop browsers in your testing

    • Test different operating systems and browser versions

    • Verify that device-specific ad targeting works correctly

If you've followed these troubleshooting steps and still need assistance, see Get CDN integration support.